About the Role
As an HR (we call it PX) Hub Administrator, you will put the customer at the heart of everything you do. You will be the first point of contact in PX for our ASOSers, managing queries into our PXHub inbox and onboarding new starters. This role will suit an existing HR administrator who can effectively prioritise and problem solve, whilst applying your HR knowledge to successfully resolve queries. We are looking for someone who has a keen eye for detail and is continually looking for ways to improve processes. You will enjoy working in a fast paced, entrepreneurial environment while supporting our ambition to become the number one destination for fashion loving 20-somethings globally.
What You’ll be Doing
- Manage and effectively respond to queries from our ASOSers in relation to all aspects of the employee lifecycle, prioritising urgent queries as they are received into our centralised PX Hub inbox
- Be customer-centric in how you respond to our ASOSers queries, applying the relevant process and/or policy to reach accurate and timely resolutions
- Maintain accurate employee records and action transactional requests on our HR System (Workday) from our PX teams
- Work in partnership with the PX Partnering team and Centres of Excellence, providing feedback on trends, insights and escalations on a regular basis ensuring the relevant teams are notified every step of the way
- Manage and track new starters and leavers, taking full ownership of these processes ensuring all compliance checks are completed, including right to works, contracts, discount codes maintained and accurate audit trails kept for payroll purposes
- Assist and work in partnership with our payroll team to ensure the relevant documentation is captured for new starters and leavers monthly, completing checks and validations in line with critical payroll deadlines
- Ensure that month end system changes are made in a timely manner to ensure other processes run to required deadline
- Create and maintain accurate employee files, ensuring we are compliant with GDPR principles
- Always ensure the on-going accuracy and maintenance of HRIS data.
- Ad-hoc reporting as requested by PX Partners, PX Teams and other stakeholders
- Liaise with PX Systems to manage any new requests or changes to automated processes, ensuring that all changes are made in line with relevant controls
- Responsible for working with the PX Advisor and PX Partners to ensure the on-going accuracy and maintenance of standard letters and contracts at all times
- Manage and record all absences, providing policy advice to ASOSers who are looking to explore Family Friendly policies and processing Company Sick Pay, SSP & AWOL accurately
- Manage external reference requests e.g., mortgages, new employment, tenancy
- Proactively look for ways to continuously improve processes, keeping up to date with relevant changes and suggesting new ways to optimise and streamline our processes
- Support any additional inputting and special projects as required by PX Teams
- Supporting our culture by driving Diversity, Equity & Inclusion strategies
Who We’d Like to Meet
- Previous HR administration experience (desirable), delivering excellent customer service whilst managing a number of conflicting priorities
- Self-starter with a problem solving, initiative driven approach to HR Administration
- Driven and motivated professional with a genuine passion for promoting positive team spirit and a positive ‘can do’ attitude
- Proven IT experience using Microsoft Word, Excel and PowerPoint
- Aptitude for numbers, data input, absorbing lots of information, willing to learn a lot and take on responsibility.
- A whizz at keeping information confidential and 100% discreet
- Methodical, accurate and organised with a strong attention to detail
- Being professional, polite and resilient at all times
- Excellent written & spoken communication skills to provide first-class customer service
- Demonstrate strong time management, highly organised and able to prioritise workload effectively, flexing to the needs of the business
What’s in it for you?
- Employee discount (hello ASOS discount!)
- ASOS Develops (personal development opportunities across the business)
- Employee sample sales
- Access to a huge range of LinkedIn learning materials
- 25 days paid annual leave + an extra celebration day
- Discretionary performance related bonus scheme
- Private medical care scheme
- Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
