HR/ER Coordinator - 12 Month FTC

About the job

We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we're passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Job brief 

We are looking for an efficient Human Resources (HR) and Employee Relations (ER) Coordinator to undertake a variety of HR administrative duties. You will facilitate daily HR functions such as the full employee lifecycle.  Your role, also, involves performing tasks with a focus to provide concise and accurate data and responses to all levels of the business. 

The ideal candidate will have a broad knowledge of Human Resources as well as general administrative responsibilities, be able to work autonomously and within a team to efficiently ensure the end-to-end running of the HR operation from an administrative perspective.  

Ultimately, you should be able to contribute to the attainment of specific goals and results of the HR department and the organisation. 

Responsibilities 

• Respond to internal and external HR related queries or requests and provide assistance 

• Experience dealing with restructuring businesses from a people perspective 

• Redirect HR related enquiries or distribute correspondence escalate where needed 

• Dealing with all administrative actions and queries related to the full employee lifecycle from onboarding, changes, leavers and all family friendly leave requests 

• Maintain records of personnel-related data on the database and ensure all employment requirements are met  

• Liaise with other departments or functions, e.g. Payroll, benefits 

• Support processes such as producing letters using mail merge, issuing letters, assisting in employee relations cases etc. 

• Schedule meetings and maintain the team’s agenda 

• Assist in ad-hoc HR projects, like collection of employee feedback, pay review, the benefit reviewal projects and TUPE 

• Support other functions as assigned 

• Running reports as and when required  

• Adhering to GDPR guidelines at all times 

• Review and update HR forms and policies as and when required 

• Support on internal and external audits where required 

Requirements and skills 

• Proven experience as an HR coordinator or relevant human resources/administrative position 

• Knowledge of human resources processes best practise  

• Strong ability in using MS Office (MS Excel, MS Word, in particular) 

• Experience with HR databases and HRIS systems  

• Outstanding communication and interpersonal skills 

• Ability to handle data with confidence 

• Ability to multitask and work under pressure 

• Good organizational and time management skills 

• CIPD certification is an advantage 

• BSc/BA in Business Administration or relevant field; additional education in Human Resource Management will be a plus 

Benefits

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

• Diversity & Inclusion: We're all different—and we love this about us. We provide an inclusive, safe, and welcoming environment to all Civicans, new and old.
• Focus on Learning: There are heaps of opportunities to help you grow and be your best. We encourage you to drive your personal development and career.
• Giving Culture: We encourage you to "give back" with benefits such as our Days of Difference leave, where you can volunteer for a charity of your choice.
• Flexible Work: We have the technology and tools to support you working in our hybrid environment
  
  

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.