New York, United States

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You are passionate about a career path as a customer-facing HR practitioner. You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive improvements. You are comfortable handling challenging situations over the phone, with the ability to be empathetic, compassionate, responsive and resourceful. You like learning about new products and subject matter (such as employment law updates), and helping others learn as well.

As an HR Consultant, you’ll help shape Justworks’ Customer Success Organization strategy by partnering closely with the Customer Success and Support teams to deliver Human Resources tools and guidance to Justworks’ customers.

Your Success Profile

What You Will Work On

Communicate directly with customers regarding their HR inquiries, as relayed by other members of the Customer Success Organization
Work through creative solutions to effectively answer complex HR questions from customers, provide HR guidance and best practices, troubleshoot and resolve issues, and route feedback
Manage queue of open issues to deliver timely and effective solutions
Liaise with Compliance to uphold Justworks’ standards as a co-employer and demonstrate discretion as to when issues warrant escalation
Create HR-related content, for both external and internal uses
Explain complicated compliance and HR concepts in simple, user-friendly terms
Serve as a project manager on complex and cross-functional issues to ensure the success of customers on the platform
Display a high level of professionalism and compassion when working with each customer on sensitive matters
Work with internal teams to improve processes, with an eye toward improving customer experience
Perform other related duties as assigned

How You Will Do Your Work

As an HR Consultant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

Minimum of 5 years’ experience at the HR Generalist, HR Business Partner, HR Manager or Employee Relations Manager level
At least 1 of the following HR certifications: PHR, SPHR, SHRM-CP, or SHRM-SCP

If not certified, certification must be obtained within the first six months of employment - Justworks will provide financial support

Multi-state HR experience a plus
Experience in tech, SaaS, and/or PEO environments a plus

The base wage range for this position based in our New York City Office is targeted at $109,000.00 - $119,900.00 per year.

#LI-Hybrid #LI-AM2

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.

Our DEIB Report and Our DEI Commitment

Justworks is hiring a

HR Consultant