OVERALL TEAM / DEPARTMENT GOAL:
Build a quality-focused Global Service Delivery Organization that is scalable, sustainable and enables business growth whilst improving the experience of our Employee Community
PRIMARY RESPONSIBILITIES:
• Providing resolution to employee and manager inquires as well as daily transactional and operational support to Human Resources Partners & Senior Human Resources Managers (SHRM’s) and HR Knowledge Centers for specialized services
• Additional areas of functional expertise may include Employment Letters, Salary Increase Letters, HR Program Support (Employee Data Management) & Employee Separation
• To ensure tasks assigned are completed with good quality / accuracy and in an efficient manner, within the specified Service Level Agreements (SLA’s)
• To work cross functionally with our global extended teams within Continental Europe & other Global Regional Teams to resolve inquiries that comes in everyday
• Updates relevant HR Systems (SAP SuccessFactors) to ensure consistent, accurate, and timely data entry • Ensures compliance with requirements established by company procedures, local government regulations, and audit requirements
• Works with limited autonomy under moderate direction
• Work is reviewed for accuracy and overall quality
• MS Excel capabilities, including pivot tables, lookups, formulas, etc.,
• Create Excel Dashboard based on management requirement.
May have to work extra hours when volume goes up or if need arises in the team
Bachelor's degree
Flexible for Shifts
