People Operations Advisor - Job Description
Operating Company
GroupM
Job Title
People Advisor / People Operations Advisor - 12 month FTC
Department / Team
People Operations, Human Resources
Reporting To
Head of People Services (People Operations)
Direct Reports
Between 1 & 3 People Coordinators
Location
GroupM Red Lion Square, London
About GroupM
GroupM is the world’s leading media investment company responsible for more than $48B in annual media investment through agencies including Mindshare, Essencemediacom, Wavemaker and m/SIX, as well as the outcomes-driven programmatic audience company, Xaxis. GroupM creates competitive advantage for advertisers via its worldwide organization of media experts who deliver powerful insights on consumers and media platforms, trading expertise, market-leading brand-safe media, technology solutions, addressable TV, content, sports and more.
The Role Objective
The People Advisor is responsible for partnering with the business to support line managers in motivating
and engaging the workforce, treating people as individuals and ensuring fair access to opportunities.
You will have a wide-ranging brief to maintain and develop effective working relationships across
the organisation, creating a trust-based culture that drives long-term performance.
A key part of the role is being able to lead a small team of 1-3 People Coordinators handle a fast moving, constantly changing environment with a smile! This role is central to maintaining a cohesive and positive working environment within the HR team, so being hands on and ready to help with whatever comes up is essential.
Responsibilities
• General day to day queries and escalation point of contact for all employee queries - management of the
team shared inbox (prioritising tasks for payroll and HR - sorting in addition to dealing with queries such as reference requests / PO’s etc.)
• Ability to lead a small team of People Coordinators for your respective business area.
• Responsible resource planning amongst your team to ensure business-as-usual and projects are completed at a high level and on time.
• Checking contracts of employment and new starter packs, ensuring roles are fully authorised and
necessary details are completed; ensuring correct accompanying forms and documents are enclosed
and returned.
• ER advice to managers and action performance improvement plans, and low level disciplinaries and
grievances
• Input/ check the monthly payroll
• Responsible for all HR administration for your respective business area.
• Workday upkeep and cleansed data – to ensure all payroll amendments are tracked in Workday
accurately and in real time.
• Lead visas, mobility and immigration processes with advice from Mobility
Partner/WPP/Vialto
• Keep up to date on all Employment Legislation and update policies and procedures with
any changes
• Managers guidelines creation and updates
• Family pay and process conversations with employees
• Lead audit, SOX and GDPR compliance
• IR35 & Yuno Juno
• Exit interviews, and feed in BP/Head of for discussions with stakeholders - follow up with
GreatwithTalent surveys
• Action and compliance around Audit, Sox and GDPR
• Good understanding of all HR policies, processes and systems
Data
• Responsible for the accurate inputting and maintenance of data resources and managing the HRIS
• Collate data quarterly for quarterly index reports to be shared with key stakeholders
• Generate ad hoc report from our HRIS to support the HRBP and managers with business information
Other responsibilities may include (depending on capability and career):
• In conjunction with the HRBP, manage the GroupM maternity, paternity, shared parental leave and adoption leave process, ensuring this is compliant with relevant company policies and legislation. Responsible for the preparation of required monthly, quarterly and annual reporting for GroupM and WPP including ad hoc reports as required for various stakeholders within the Company.
• Maintenance and updating of HR related systems.
• Contribution to the generation of ideas and assist the wider HR team and Head of HR in the delivery
of HR projects and initiatives across the Company.
Skills and Behaviours
• Have a proven track record as a pro-active and self-motivated HR professional seeking to implement the skills you have gained throughout your career to date.
• Be able to demonstrate sound influencing skills.
• Line Management / Mentoring experience leading a small team of People Coordinators.
• Possess the ability to use good judgement when advising the business on appropriate actions.
• Demonstrable current generalist HR knowledge in employee relations, performance management, organisational change, reward and recognition and employee legislation.
• Ability to analyse information and present it in a concise and impactful manner.
• Ability to deal effectively with change and ambiguity.
• Confidence in building relationships with all levels of staff.
• A compelling communicator, persuasive and confident in your client management and presentation technique.
• Excellent written and oral communication skills.
• Driven to achieve results and takes accountability.
• Works collaboratively – recognises the value and responsibility of working in a team and seeks to maintain and build effective relationships both internally and externally.
• Deals constructively with frustration and pressure, maintaining a professional and positive manner.
• Experience using HR systems (Workday) desirable.
