HR Administrator - Maternity Cover (3753)

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

Reach

The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.

This means our customers have confidence that their products and services will arrive in time and to the right location In the race to serve global customers, we exist to help every business in the world, reach every customer in the world. 

Trust

When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.

This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity, Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.

The role

As part of the global People team, this role can improve the experience our team members and managers have when dealing with all the transactional HR they need to manage. You will deliver first class administrative support for all ‘established’ team members; helping triage queries from team members and resolving administrative needs, for everyone from the point they join our team until it’s time to move on.

What you will do

• Report to Director, MI, Systems & Reward and supported by direction from global People leadership team and regional business leaders, working closely with the business partners support the delivery against People priorities and provide transactional and tier one & two support to the business
• Act as an integral part of an engaged team providing first class customer service, professional and personable support to the business
• Provides an accurate, effective HR admin services to the business, simplifying processes and minimising admin effort ('digital first') for team members and managers
• Deliver customer focused service delivering against agreed service level agreements (SLA’s)
• Conducting all HR transactional HR actions including; Offer and Contract services; pre employment screening checks; supports all general people related queries
• Assisting People Team Business Partners with the co-ordination of initiatives
• Uses generalist HR knowledge and understanding of company policies and processes to provide tier one & two and administrative support and query resolution on the full range of HR activity
• Supports the maintaining and updating of our HRIS & Learning Management platforms
  

Requirements

What are we looking for

• An experience of providing a high level of customer service ideally delivering high volume and precise administration
• Experience of supporting a variety of clients supporting transactional HR
• Confident in providing first line advice to line managers
• Personable and solution focussed, with a desire to make everyday tasks easier for people
• Someone confident with ambiguity, and able to suggest improvements to processes, whilst deploying high attention to detail
• Skills and knowledge across the full range of Microsoft tools, plus bespoke databases.  Ideally with experience of working with automated processes including, HRIS and Learning Management systems
• A flexible approach to working which will allow you to support our teams across multiple time zones
  
  

Behaviours we'd like to see

Benefits

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to [email protected] and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?