Housekeeping Supervisor

What You'll Do

• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider. 
• Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment. 
• Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations. 
• Spend 100% of your time playing an active role in managing day-to-day execution, including providing support to your housekeeping team and our guests with any tasks necessary to maintain operational excellence (including managing room priorities, cleaning units and assisting in guest issues or questions), delegating tasks, inspecting units and effectively communicating across departments. 
• Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including team metrics (room readiness/quality/availability), employee engagement ratings, NPS scores, brand standards, and consistently positive guest reviews. 
• Independently own, create and delegate boards to housekeeping team members based on room readiness priorities. 
• Inspect assigned units of housekeeping team members to ensure compliance with Placemakr cleanliness standards and provide feedback to housekeeping team members for discrepancies or issues, with support from your property leader. 
• Assist in the tracking of inventory and proactively communicate inventory-related concerns to your property leader. 
• Consistently train new hires on cleanliness and organizational standards and share best practices with new hires and tenured colleagues to foster a culture of continuous improvement. 
• Support your property leader in the day-to-day management of a team of Housekeepers and Housepeople, by leading daily stand-ups and chat-ins, providing in-the-moment feedback, assisting in tracking of time and attendance infractions and ensuring shift coverage for call-offs. 
• Begin developing your people leadership skills by observing or partnering with your property leader during performance scorecard conversations, interviewing and scheduling duties. 
• Additional duties and responsibilities, as assigned. 

What it takes

• 3+ years of previous housekeeping or cleaning experience (hospitality-specific experience a plus!). 
• 1+ year of experience as a team lead, supervisor or mentor which allows you to excel at supervising all housekeeping team members during your shift.
• You demonstrate a strong attention to detail and a commitment to maintaining high cleanliness standards. 
• You have experience with independently managing your tasks and remaining organized. 
• Demonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way. 
• You lead by example, have a can-do attitude and the ability to work effectively in an independent and collaborative environment, contributing to a culture of proactive communication, unity and mutual support. 
• You exceed expectations in all Housekeeper III skills. 
• You embody our Property Team Mission of Customer, Consistency and Community (Norms). 
• You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.   
• Housekeeping Supervisors will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Housekeeping Supervisors and an exceptional guest experience.