This position is responsible for achieving revenue targets and customer satisfaction for the region assigned. This position is responsible for upselling and cross selling services for customers, visiting clients, following up on the installation and customer requests, collect market data, updating customer database, monitoring and escalating all customer related requests to ensure all customer requests are handled effectively.
Job Duties
- Agree with the new sites and submit the commercial offers to supply the service to the sites.
- Manage signing contract for hot spot services as per the company conditions and policy for the new sites.
- Handle the site survey for the new sites so as to detect the site location on google earth in KML form.
- Take the full contact information for the site owner include name and phone …etc.
- Follow and distribute the advertise parts to increase the marketing activities the like posters and Brochures.
- Deliver the cards different types (1 hour,10hours and monthly subscription) to the sites for free (free delivery service) and receive the amounts for the monthly subscriptions from the sites and deliver to the VAS regional team leader.
- Follow sites continuously for the areas assigned which include check the service quality, site different problems and solve it by co-operating with the different departments.
- Follow the installation for the device and way of laying the internal connecting cables.
- Follow up the sites with stolen devices and responsible on compensate it from the site owner or paying the device cost.
- Renew and update the contracts for the sites that their owners being replaced so we sign the contract with the new owner. Convince the sites owner that asking to terminate the service and un-install the devices to keep the devices and the service and describe the service characteristics and trying to making them take the advantage from it.
- Perform the entrance agreement for the technical team and sales team so as to get easily to the sites like (Universities, Airports… etc.), Follow the validation for the agreement and renew it continuously .
- Create a new plan so as to increase the service coverage, Sales income and submit new offers and suggestions and co-operate with his team leader to achieve this plans and similar plans .
- Take the service opinion directly from the users that attend the site and evaluate our service in the site as per the opinions.
- Resolve customers’ complaints and requests.
- Handle installation of Equipment and ensure all service is operational at all times.
- Record all data related to customers or accounts into database.
- Visiting Restaurants, Cafes, Shops, clubs, parks and universities…etc. to offer services.
Requirements
- Diploma in Business Administration or any related degree.
- (1+) Years of Experience in Sales outdoor preferably in ISP.
