Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
The award-winning The Romanos, a Luxury Collection Resort and The Westin Resort Costa Navarino are seeking for a Host or Hostess dedicated in ensuring perfectness in every detail and customer service, creating memorable experiences, in an excellent working environment. A host / hostess monitors outlet activity and assist in the service, welcoming guests and achieving maximum guest satisfaction. They respond to guests’ queries, in a timely, friendly, and efficient manner and perform opening and closing duties as needed.
Responsibilities
- Prepare reservation list daily and allocate tables according to outlet needs.
- Welcome guests and provide excellent service, maintaining all H&S rules and Brand Standards. Manage guest’s expectations, and attend to their needs, in a proactive and positive manner.
- Ability to manage exigent guests during rush hours, providing the best possible solution, exceeding guests’ expectations. Update guest’s profile information on GXP platform.
- Excellent knowledge of menu, demonstrating selling and upselling skills, as per outlet goals.
- Maintain high standards of personal hygiene and preserve a clean and tidy work area at all times.
- Communicate special requests from guests to the F&B and culinary team, regarding allergies or specific preferences, to ensure excellent customer service is provided.
- Carry out position allocated tasks during shift and provide a detailed handover at the end of the shift, focusing on continuous improvement on a daily basis.
- Assist in all BOH preparations when necessary, ensuring teamwork and effective communication is maintained.
- Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
- Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news
Requirements
- Previous experience as a Host / Hostess or in a similar guest service role is preferred.
- High school Diploma / Associate’s Degree (IEK) or two years technical certificate (Tourism& Hospitality industry)
- Speak, write, and converse freely in English. Knowledge of Greek, German and/or Russian language is an advantage.
- Proficiency in using reservation systems and POS software is a plus.
- Good negotiation skills, customer service skills, including selling and upselling.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- A warm and welcoming personality, with a professional and well-groomed appearance.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- A positive attitude, a passion for providing excellent guest service, and the ability to remain composed in high-pressure situations.
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
