Responsible for interacting with arriving guests as they enter the restaurant. It is the job of the host/hostess to greet guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the host/hostess.
Type: Hourly, Part-time
Pay rate: $17.00 -$18.00/hr + tips
Duties and Responsibilities:
Responsibilities include, but are not limited to:
Greet guests and tend to them in a polite, friendly manner.
Have and maintain knowledge of facility, surrounding area, prices and menu items offered.
Have knowledge of the preparation of our menu items and where our products are sourced from.
Escort guests to their table while engaging in conversation.
Walk guests to the restrooms instead of just pointing the way.
Maintain reservations in Tock and be sure we are getting as much information as possible from our guests. Email, phone number and any preferences.
Maintain the guestbook and ensure that guest profiles are continually reviewed and up to date.
Maintain cleanliness of menus and organization of menus.
Answer the phone.
Communicate efficiently with management, service staff, and guests.
Work with management and the bussing department to prioritize turnover of high demand tables and optimize floor occupancy, driving revenue and covers with continued growth.
Complete ongoing, running, and closing side-work duties
Qualifications:
Possess excellent communication skills.
Understands and follows written directions.
Must be able to provide legible communication.
Works cooperatively in a team environment.
Must be comfortable learning new skills.
Can perform calmly under pressure.
Uses critical thinking reasoning skills to solve problems quickly.
Manages time effectively.
Skills and Attitudes:
Must be motivated, hard-working, passionate and able to handle multiple tasks and responsibilities.
Must have the ability to:
Work at a rapid pace while maintaining attention to detail, ability to multi-task.
Must be skilled in time management.
Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the guests and exceed their expectations.
Must show enthusiasm for the job and for the restaurant.
Must be considerate, patient, and willing to help fellow employees.
Must have a positive self-image and be able to command the respect of the employees.
Must be able to tolerate pressure and work calmly and efficiently during busy times.
Must handle guest complaints according to restaurant policies and procedures.
Possess the highest work ethics, personal morals and honesty beyond reproach.
Education:
Must have one or more of the following:
Suggested of 1 year in the hospitality industry. Example: hotel, restaurant, nightclub, etc.
Equivalent combination of education and experience.
Certificates, Licenses, and Registrations:
San Diego County Food Handlers Card (must be obtained within 30 days of employment). Serve safe certificate preferred.
Anti-harassment and nondiscrimination 1-hour class.
Physical Requirements:
Must be able to sit, stand or walk for up to 8 hours at a time.
Must be able to lift at least 50 pounds safely and properly.
Must be able to bend, stoop and climb.
Must be able to push and pull.
Venue
The concept behind Rustic Root is simple: We’re creating the kind of neighborhood place you can eat at every week and never get tired of going back. Our menu features modern takes on honest American comfort food and regional favorites, prepared daily from scratch. The kind of approachable, delicious food that makes it easy for anyone to find a “gotta-try-that” dish.
We pair that with an atmosphere that is vibrant, stylish, and inviting. Hip enough for a night out, but still welcoming enough to be a family favorite. Then we mix in those little extras that keep our friends, family, and neighbors coming back. Beloved signature items and special services, along with touches of personality like festive decorations, special events, and menus for holidays year-round create the flair and personality that makes Rustic Root a neighborhood fixture.
ABOUT RMD Group
RMD Group was formed by three partners who had a passion for hospitality and creating unforgettable experiences. For over a decade, RMD has been a driving force in the industry, creating some of San Diego’s most successful and exciting concepts including Rustic Root, Huntress, Lumi, Side Bar and FLUXX. In addition, the group works with a thriving portfolio of hospitality and lifestyle concepts that include Ballast Point Brewing and Hard Rock Hotel’s Float and 207. RMD brings extensive expertise in all areas of consulting including design, development, and management, plus a talented team of industry leaders that continue to elevate guest and client experience in San Diego and beyond.
