Hospitality Specialist

This role is part of our Holding team based in Rotterdam. Our team is a vibrant mix of talents, ranging from finance, hospitality and travel experts to recruitment, People & Culture, and marketing enthusiasts. We’re the behind-the-scenes-heroes, the working-across-all-teams ones. Think of us as the powerhouse that keeps DEPT® Netherlands running smoothly; Depsters can always rely on us for answers, ideas, support, and exciting outings and initiatives.

JOB PURPOSE

Your smile is the first thing we see when we enter our office in Rotterdam. This also applies to our guests. Your appearance already says “welcome, what can I do for you?” before you have even spoken those words. Hospitality is in your DNA!

As a Receptionist, you are part of the Hospitality team within Dept® and so you often work with your Hospitality colleagues from Catering and Tech Support. Together you ensure that the facilities within Dept® run smoothly. Problems are solved before anyone notices. And we are all constantly working to make our offices even more welcoming and fun.

KEY RESPONSIBILITIES

• You will manage the reception which means, welcoming guests, handling packages that arrive and answer the phone; 
• You will answer the questions about our own desk booking tool a colleague emails you asking if you can help with ordering presents or arranging the referral bonus;
• Then a colleague comes to see you: all consultation rooms are booked and a customer will be arriving soon, so let's do some puzzling;
• Handling 10 things at the same time;
• You end the day by preparing the meeting rooms and making sure the office looks great again for the next working day. 

WHAT WE ARE LOOKING FOR

• Full-time availability;
• Previous experience(s) in the service/hospitality industry;
• Strong written and communication skills in both Dutch and English;
• Someone who is hospitable, service-oriented and representative;
• Someone who is stress-resistant and can switch easily between different tasks;
• Someone who is flexible and willing to work extra where necessary to compensate for the absence of their colleagues;
• Direct available to start working in the Netherlands. 

WE OFFER

• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• The choice to work where you are most productive: whether that is in one of our offices, or abroad for 13 weeks a year. Rather work from home? No problem! We’ll provide you with the best of class materials, such as a high-quality laptop, monitor, work phone and the necessary furniture.
• Work anywhere. Choose your ideal workspace: office, abroad for 13 weeks a year, or home. We’ll equip you with everything you need.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card. 
• You can discover even more employee benefits here.

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.