Helpdesk Assistant

About the role

The Helpdesk Assitant will be responsible for maintaining communication between Homescan representatives and office staff to ensure the retrieval of contracted and equipped samples. Duties include equipment control, maintenance, and configuration of equipment (scanners, bases, sim cards, and batteries), inventory management, cancellation and contract reporting, and tracking household records. Also oversees material purchases, incentives, and procurement processes, including generating purchase orders and supplier payments

Responsibilities

• Prepare equipment for hiring.
• Keep the sample updated with cancellations and hiring, as well as ensure field support by providing questions about incentive issues, etc.
• Support in delivery of category questions, price survey, usability, and updating of Operational Sample.
• Management for the purchase of materials to ensure the continuity of the Panel's service.
• Preparation of PO's and follow-up to payment of suppliers, as well as any other administrative issue that may arise.
• Handling of regular incentives and usability and excellence sweepstakes.
• Design and sending regular communications to the panelists, as well as being in contact with the entire work team for issues that arise in the administrative field.

• Bachelor's degree and at least 1 year's experience in a similar role.
• Intermediate English level
• Office Knowledge: Excel Intermediate - Advanced
• Database management
• Organization and attention to detail
• Customer service (call center experience)
• Strength in interpersonal, written, and verbal communication skills
• Analysis and troubleshooting
• Ability to work in a team
• Ability to operate effectively with high energy and flexibility in a fast-paced, ever-evolving environment
• Results-oriented

What's in it for you?

• Competitive compensation package.
• Peer and group mentoring programs, committees for developing soft skills and expand your work network.
• Continuous learning and growth.
• Local insurance packages.

... and more!

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion