As a Help Desk Technician, you will work in a collaborative, team environment to deliver high-quality service to our customers. Some responsibilities include but not limited to:
- Use expert technical skills to perform support, implementation, and training functions including IT Service Desk, Desktop, Server (Premise / Cloud), Network, Email Threat Protection, User Awareness Training, Vulnerability Assessments, Email Migrations, MFA to the desktop, Managed Backups, Managed Firewalls, Hosted VoIP, and Contract Client Support.
- Work remotely with customers in addition to local travel to client sites to install and maintain computer systems and networks, aiming for the highest functionality.
Basic requirements:
- Must have experience in the MSP industry
- 3-6+ years of IT experience in a tech support-related role.
- Schedule flexibility to participate in On-Call rotation.
- Must have a valid driver’s license.
- Must be willing to commute to office in Springfield PA and to client site near Philadelphia, PA area at least 2-3 times a week.
Technical Requirements/knowledge:
- Strong well-rounded experience with these managed services: Microsoft suite including Office 365 and Azure, firewall security, network administration, and access control.
- Firewall security: Next-Generation Firewall Configuration and Support, Network and Security Vulnerability Assessments
- Microsoft suite: Office 365 Setup & Configuration + Azure server support, Email Migrations to Office 365
- Network administration: Managed Switch Configuration - Creating and supporting VLAN environments, Port tagging, QoS, and configuration.
- Access control: Configure & Support Access Control systems and IP-based Security Camera systems.
About SaaS Talent
SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.
Reach out to us at www.saas-talent.com to learn more about how we can help you.
