Help Desk Technician

Location: Bogotá, Colombia (Hybrid)

Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible. 

Telesign is looking for a Service Desk Technician to be responsible for the support of all end-user technologies that empower Telesign employees to perform their daily work. The successful candidate will be proficient in the technologies detailed below, have excellent communications skills and a focus on providing superior customer support.  This is primarily an on-site role.

Key Responsibilities:

• Support all employee on-boarding activities including account creation, assignment of access rights, laptop configuration and software installation.
• Provide deskside and remote support and troubleshooting to Telesign employees; diagnose and resolve end-user network or local printer problems, software and hardware issues.
• Collaborate with other operations staff (systems administrators, network engineers, DBAs) when necessary to ensure TeleSign staff have the services needed to perform their jobs.
• Regular reporting on local activities and plans.
• Hands/Feet support of local file servers, server room, office networks, wireless access points, office security system, etc.
• Escalating issues when needed to the proper team or subject matter expert.

Essential Requirements:

• Advanced english proficiency.
• 3+ years supporting users, both deskside and remote.
• 3+ years supporting Windows and Mac operating systems.
• Active Directory - assigning membership, user and computer account management, and basic understanding of basic scripts.
• Office 365.
• Global Protect client or similar.
• OKTA or similar SSO/SAML platform.
• JAMF and Intune or similar endpoint management platform.
• Experience supporting Teams and Zoom or similar UCaaS platforms.
• Experienced working with the JIRA or similar ticketing system.
• Ability to perform general maintenance duties including but not limited to, basic hardware repair, workstation setup, etc.

Preferred Qualifications: 

• Powershell scripting or any programming experience.
• Automation experience.
• Administration of any toolsets like JIRA, O365, Zoom, SharePoint.
• Any certifications in the tools listed above.

About Telesign:  

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications. 

Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation. 

Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics. 

NOTICE TO ALL POTENTIAL JOB CANDIDATES 

We recently have become aware of individuals, unaffiliated with Telesign Corporation, who have been sending out fake employment offers using a name similar to ours, in an apparent attempt to defraud would-be job candidates. In a recent example, a scam email was sent from the @outlook.com domain. All emails sent on behalf of Telesign will come from email addresses ending in @telesign.com. 

Please be advised that Telesign Corporation does not solicit candidates for employment via email - nor do we require or ask for fees or payments during any phase of the recruitment or hiring process. If any person solicits financial information, fees, or payments from you as part of the "recruitment process" or as part of a purported employment offer, you should assume that the communication is not from Telesign Corporation and is not sanctioned or approved by our Company. 

If you have received one these offers or believe you have been the victim of fraudulent activity via the internet, we would appreciate you filing a complaint with the Internet Crime Complaint Center at the link below: 

http://www.ic3.gov/default.aspx