Facilities Coordinator

Essential Functions

• Will manage the Facilities Help Desk, serving as the primary point of contact for building operations issues.
• Utilize Service-Now platform to efficiently manage work: create, assign, and categorize work orders. 
• Facilitate effective communication with customers regarding pending or unresolved issues.
• Manage conference room reservations and maintain up-to-date calendars to optimize space utilization.
• Utilize Visio Pro Software to create detailed event diagrams, providing visual setup configurations for organizers.
• Collaborate and coordinate with various supportive departments, including Building Security, Food Services, Audio Visual, Engineering, and Janitorial Services to streamline operations and enhance overall efficiency.
• Conduct monthly building inspections alongside the district manager and clients to ensure the highest standards of cleanliness, building operations, and customer satisfaction.
• Provide support to the Facilities Department in various special projects, such as employee relocations, furniture installations, and equipment maintenance.
• Ensure seamless execution of projects while prioritizing safety, efficiency, and client satisfaction.
• Demonstrate a proactive approach to identifying and addressing potential maintenance issues to maintain optimal building functionality.
• Cultivate and maintain close, positive relationships with internal stakeholders and clients to ensure their needs are met effectively.
• Identify opportunities for process improvements and implement strategies to enhance operational efficiency and customer satisfaction.
• Performs other duties as assigned or requested.

Preferred Qualifications

• Proven knowledge of MS Office including word, outlook, excel and powerpoint.
• Proven experience in help desk management.
• Bilingual in English/Spanish required.
• Knowledge of Visio Pro Software
• Good communication skills both written and verbal.