Health Navigator

ROLE & RESPONSIBILITIES:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assess participant needs, strengths, and goals and then establish comprehensive action plans with short and long-term goals
• Provide comprehensive, client-centered health navigation services to newly arrived Afghans, including but not limited to: oEnroll and support in accessing all eligible insurance and healthcare benefits, including MediCal and Social Security;  oEnsure clients establish primary care and have access to all needed specialty services; oAssist with booking healthcare appointments and scheduling transportation and interpretation through insurance; oIdentify appropriate service providers to meet client health and wellness needs, successfully coordinate client referrals, and assist and advocate for ongoing access to services and care; oProvide individual coaching to promote self-sufficiency in independently navigating the healthcare system oProvide transportation, when necessary, to required appointments 
• Work with cross-departmental staff to ensure client integration and referrals across programming;
• Support and build ongoing partnerships with local service providers and community organizations addressing healthcare needs;
• Complete timely and accurate case notes, track program data, maintain up to date knowledge of program requirements; and ensure compliance with casefiles and documentation;
• Document participant services and activities thoroughly and in a timely manner in accordance with program and World Relief Sacramento requirements
• Maintain accurate, timely, and compliant casefiles 
• Update and maintain client information in protected, online databases (Dynamics, Teams, etc.)
• Conduct regular, re-occurring meetings with clients to ensure progress on goals and to provide appropriate connections to resources, including transportation assistance
• Achieve grant requirements and deliverables through timely, high-quality services 
• Participate in on-going training to improve service delivery and ensure compliance 
• Review and regularly present the status and progress of each case to Program Manager
• Collaborate successfully across World Relief Sacramento staff and departments, as well as with external service providers to ensure holistic case management 
• Attend meetings as instructed by supervisor
• Other duties as assigned

JOB REQUIREMENTS:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Alignment with WRS core values of serve, drive, care
• Demonstrated success working and communicating effectively in a multi-cultural environment
• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters
• Strong command of Microsoft Office applications 
• Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms
• Proficient in MS Suits, has used client tracking databases
• Ability to work as part of a team and support program-specific volunteers and interns 
• Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment;
• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
• Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals 
• Bachelor’s degree in social work or related field of study; or equivalent work experience
• Cross-cultural experience
• Strong communication skills, with fluency in written and spoken English; bilingual in Russian or Ukrainian required  
• Local travel and transportation of program participants required, and use of personal car. Valid license and clean driving record

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations 
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds. 
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information. 
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

Preferred Qualification:

• Familiarity with Sacramento area social service providers strongly preferred