We are looking for a Head of Store to lead our Flagship store in London. This person will be the master of bringing Gymshark to life. As you know, our stores aren’t typical stores, they are a community hub where you can buy great kit. You will naturally be connected to your community and creating events to authentically foster your local community spirit comes naturally to you. You will be a people person above all else and draw genuine and deep satisfaction from developing your team whilst having fun.
This is an amazing opportunity for an experienced Gymshark leader who is ready to rip-up the rule book and re-write retail.
WHAT YOU'LL BE DOING:
- Responsible for the overall day to day and strategic running of the store, you’ll be thinking a year ahead whilst being present to the now.
- Responsible for sales, KPI’s and the store P&L.
- Feedback & solutions communicated clearly and effectively to GSHQ with a collaborative approach and can do attitude.
- Hiring, developing and leading a diverse and world class team that’s as excited about Gymshark as we are. Our team, customer / community experiences and product education matter to us, and they matter to you. You think strategically about career development and pipelining talent within your store and for future Gymshark locations. You develop your own successor.
- Working closely with the Retail Operations Manager to create best practises both operational and commercial and the blueprint for our future stores.
- Identify and act upon community, commercial or operational opportunities. You know your market better than anyone, you see an opportunity – you go after it.
- Accountable for the creation of an event calendar that serves your local community, athletes and product launches and encourage engagement, UGC and the Gymshark App.
- Accountable for a best in class retail experience, from customer experience, VM, employee engagement and everything in between.
- You provide consistent coaching and feedback to hold your team accountable. You are on the sales floor providing coaching and feedback in the moment to your team, you are accountable for all areas of education and customer experience.
- Accountable for omni channel initiatives that will be rolled out in your store, for example RFID or Click and Collect.
- Accountable for efficient and effective store scheduling that supports the needs of the business and coming in on or under budget with regards to hours. You are responsible for the hiring of your store teams and building a pipeline of talent.
WHAT YOU'LL NEED:
- Senior management experience in a Gymshark store.
- Proven track record of managing, leading and developing teams.
- You do everything to ensure community and customer satisfaction.
- Highly effective communicator in both writing and speech.
- Comfortable shifting gears and spinning multiple plates.
- Creative & entrepreneurial mindset.
- Your energy is infectious, and you inspire those around you.
- Must be able to take and give constructive feedback
- You have integrity.
- You do all of this whilst having fun, and ensuring others around you are too.
BELONGING AT GYMSHARK.
Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected]
OUR VALUES ARE INVALUABLE
Sharing the same values and beliefs make us who we are – visionaries. You will be the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us and are proactive to create positive change (Give a S**t). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile and have a disruptive approach (Find the Gymshark Way). You understand that to go further, we go together (Put Family First)
