We are looking to hire a dynamic, customer-centric, problem solver to lead our weight loss coaching service. You will report to the Director of Weight Loss, and manage a team of 50+ coaches. No prior experience in weight loss or coaching is required - we have in-house expertise and are looking for a leader to drive innovation, support 10x growth and deliver operational excellence.
In this role, you will leverage the expertise of the Head of Behaviour Change and Head of Coach Quality to craft and deliver a best in class, customer-first service that can transform the lives of hundreds of thousands of people.
This is a key builder and leadership role and it is a perfect fit for someone who wants to learn how to build and scale a service business from the ground up.
1 in 3 adults in the UK are living with obesity, many of whom have been failed by the diet industry with unrealistic and restrictive plans. Voy strives to be the last weight loss program our customers ever embark on. We support people with the most effective medication and coaching available, enabling them to build healthy, sustainable lifestyles.
RESPONSIBILITIES
Deliver world-class coaching - Build a differentiated coaching service that delivers superior health outcomes and excellent customer retention.
Drive Execution & Operational Excellence - Rapidly translate program design into program delivery, testing and learning constantly and incorporating customer feedback. Own and deliver the service SLAs, ensuring excellent availability, response times, coaching quality and efficiency
Lead Strategic Expansion - Identify and implement the structural changes required to enable rapid scaling of the service; including hiring models, tooling and systems, progression and reward
Cultivate People Success - Confidently lead a large and expanding team of coaches, promoting a positive culture that results in coach loyalty and high quality service
Collaborate Across Functions: Leverage shared resources (e.g. marketing, tech and product, CRM) and in house experts (Head of Behaviour Change and Head of Coaching Quality) to enhance the success of the service.
