We’re on a mission to accelerate the energy transition with sustainable home energy for all, and it’s our goal to help 3 million households transition by 2030. That is why we're seeking a highly motivated and ambitious person who isn't afraid to get their hands dirty and make a real dent in the climate change challenge that we are already facing. Are you ready to rise to the challenge?
As the Head of QRES (Quality, Reliability, and Support), you will support our mission to revolutionize sustainable home energy solutions, driving us closer to our ambitious goals and building the most reliable home heating solutions in the market. Your team will be responsible for monitoring our current product performance, improving the quality and reliability, and ensuring the optimization of our products.
What you’ll do:
Lead and mentor the Quality, Reliability, and Support (QRES) team, enhancing a culture of innovation and excellence to drive continuous improvement.
You will build and lead a multi-disciplinary team comprising product quality and reliability engineers, DevOps engineers, as well as mechanical, and firmware engineers.
Be accountable for developing and implementing strategies to enhance the reliability of both software and hardware components of our product.
Introduce and develop a data-centric strategy for proactive monitoring and ultimately preventive maintenance, ensuring minimal downtime.
Guide your team to develop tools to enhance proactive monitoring and diagnosing of our fleet.
Oversee the reliability of hardware components, working closely with internal stakeholders and suppliers to ensure the highest quality for our products.
Develop processes to improve the efficiency of resolving hardware-related issues at both supplier and field levels, with a customer-centric approach.
Collaborate with cross-functional teams, including product development, customer support, and the management team, to ensure alignment of quality and reliability objectives with organizational goals.
Define key performance indicators (KPIs) and metrics to assess the effectiveness of quality and reliability initiatives, providing regular reporting and updates to stakeholders.
Ensure clear and transparent communication with internal teams, sharing insights from field issues and collaborating on improvement initiatives.
