Head of Product Operations/Enablement (Documentation/Adoption/Training)

Are you passionate about turning powerful technology into customer success stories?

We're seeking an exceptional Head of Product Operations & Enablement to orchestrate the adoption and optimization of our Digital Experience Platform (DXP).

Join us in revolutionising how businesses leverage our DXP to achieve their digital transformation goals. If you're ready to lead the charge in product enablement and drive meaningful impact at scale, we want to hear from you.

Key Responsibilities

• Architect and execute a comprehensive product enablement strategy that drives feature adoption at scale
• Design immersive learning experiences and self-service resources that accelerate customer success
• Transform data into insights, tracking key metrics to optimise adoption strategies and demonstrate business impact
• Orchestrate seamless product launches, ensuring all stakeholders are equipped for success
• Build and nurture an engaged user community that accelerates adoption through peer learning
• Pioneer process improvements and automation initiatives that enhance operational efficiency
• Shape the customer onboarding journey to deliver rapid time-to-value

Experience

• Proven track record driving feature adoption for SaaS products at scale
• Strong analytical mindset with experience using data to optimise enablement programs
• History of successfully leading cross-functional initiatives without direct authority
• Experience designing and implementing scalable enablement frameworks
• Track record of linking enablement activities to revenue outcomes
• Expertise in implementing automation and process optimization

• Strategic thinker with exceptional business acumen
• Outstanding stakeholder management and communication skills
• Results-oriented mindset with a passion for customer success
• Ability to balance strategic vision with tactical execution
• Innovation-driven approach to solving complex challenges

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

https://youtu.be/4d-9r4WQteM?feature=shared

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.