We are thrilled to present a one-of-a-kind opportunity for highly skilled individuals to join our team as the Head of Product. In this role, you will take charge of our ground-breaking platform offering to our clients. You will be at the helm of shaping our product's roadmap and development, utilising detailed analysis of customer needs and market opportunities.
At BigChange, our purpose is to make a real difference in people's lives, fuelling growth and sustainability within our community. Central to this role is the identification and implementation of value-driven solutions that actively contribute to our overarching mission.
- Getting a solid understanding of our product and our customers, and how they use it.
- Creating and sharing the vision for the BigChange platform (we aim to be the leading Field Service Management Platform in our target markets through growth and reputation).
- Making sure we have the right metrics to measure the value the platform delivers, and how any new features contribute to that.
- Making sure the scrum teams receive well-defined and well-thought-out requirements on an ongoing basis.
- Designing and implementing effective working practices for the product team, aligned with Agile methodologies (e.g., Ideation, Discovery, Prioritisation).
- Developing strategies for product pricing and positioning.
- Improving user experiences through thoughtful design and style.
- Creating product roadmaps and implementation schedules for the value stream.
- Providing support for product launches and marketing campaigns.
- Collaborating with sales colleagues on enterprise opportunities to understand customer needs and find the right solutions.
- Working with the BigChange marketing team to research competitors and identify ways to maintain and enhance our competitive advantage.
- Conducting profitability analysis and forecasting to improve product performance.
- Representing BigChange in client-facing events and account management situations to share the development roadmap and engage with customers.
- Effectively managing your team.
Requirements
- Proven expertise in a role specializing in managing SaaS products.
- Demonstrable experience in a rapidly growing technology environment.
- Thorough knowledge of technologies and the software development process.
- Understanding of budgeting and business planning.
- Awareness of technological trends to formulate product strategy.
- Ability to translate vision into successful execution.
- Business acumen, including creating value propositions and pricing.
- Able to conduct technological analyses and research.
- Experience in analysing and making decisions on whether to build, buy or partner.
- Excellent communication skills and a highly collaborative mindset.
- Proficient in leading customers on the product roadmap journey.
- Effective leadership and organizational abilities.
- An agile, adaptable approach and resiliency.
- Strategic thinking.
- Highly developed problem-solving skills.
Benefits
- 27 days annual leave, increasing by a day per completed years service up to a maximum of 30 days.
- An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
- Enhanced family friendly policies from day one of employment with a £200 gift from BigChange on the arrival of a new baby.
- Health care cash plan.
- Income protection and life cover.
- Company events.
- Gym or zwift membership contributions.
BigChange is an equal opportunity employer. We celebrate differences and support diversity, thriving on it to improve the lives of our BigChangers, our product, and our community.
If you would like to be part of a talented team where your voice is heard and your involvement matters, please join us.
We are also proud to be a Disability Confident employer: we understand that the application and traditional interview process does not work for everyone. If you need us to make any adjustments or changes to our existing process, please let us know in your application. Examples of adjustments may include providing application information in different formats, allowing additional time for any tests, providing a copy of interview questions prior to interview; or, conducting interviews remotely or in-person. This list is not exhaustive, and we are open to exploring any reasonable adjustments that may be necessary. If you have a disability and meet all the essential requirements for the role you have applied for, you will be guaranteed an interview.
