Healthcare is in a crisis, help us fix this for the humans behind the results. With more and more data being collected from wearables, lab tests and patient-doctor conversations, we’re entering an era where data is abundant. We need people like you who are passionate about how technology can supercharge healthcare.
Vital helps leading digital health and wellness companies connect to wearable and lab data, through a single universal API.
We’ve got some of the greatest minds and hearts working on arguably the most important problem in the world today - connecting millions already. The team is made up of AI, ML, startup scalers who’ve built companies like Babylon Health, Ro Health, Space X and Monzo. Backed by Point Nine, 20VC, YC and numerous founders turned angels in healthcare. Are you passionate about providing cheaper, personalised, proactive healthcare for all? then read on.
🏃🏼 Short on time? Summary below
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Who you are: experienced, detail orientated startup operator
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Salary: $165,000 - $215,000 depending on experience + share options
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Time zone: ET timezone - US East Coast
Why we need this role
As a result of our continuous customer and product line growth, we’re looking for an someone to own all product operations at Vital. We’ve spent a lot of time as a team defining this role as it’s going to be fundamental to our success. We’re searching for an experienced startup operator who gets their energy from metrics, building process from scratch and who cares deeply about the end user. Your ultimate objective of this role is to build a scalable system in the face of continuous failures - does this excite you? then let’s dive into the specifics.
What you’ll be owning
You will take operational ownership over a few different product lines, these will include owning:
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Business and contractual operations between our vendors and labs: this will involve managing, identifying and speaking to existing and new vendors and labs
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Scaling our internal lab operations to meet demand of customers: this is the process of working with our team to identify internal bottlenecks to help improve our customer experience
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Supply chain management of our at-home kits: this will involve managing warehouse operations for existing customers and making sure business readiness to launching new large scale kitting projects
What you’ll be doing day to day
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Scaling product operations: you will be focusing on building scalable internal workflows so that we can handle millions of tests results across hundreds of customers. You’ll be working closely with Customer Success and Product to make this a reality.
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Vendor and supplier management: you’ll be building and maintaining strong relationships with lab vendors, negotiating new pricing, and managing any ongoing issues that may arise. This includes regular syncs with vendors, as well as identifying and signing new vendors for devices, lab and kitting projects
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Streamlining operations across all parts of the business: You’ll be working with folks like Boris on Product, Naiara on Customer Success and Eric driving sales to make sure the relationships with our customers and vendors provide the best patient experience possible.
What this role isn’t responsible for but can contribute to
Given the world of operations is an extremely broad, we wanted to be clear with you about what you won’t have on your plate so that you know is this is the right role for you. Please note, for all of these bullet points, your input and opinion will be very much welcome.
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Product strategy - you’ll be working with Boris to agree an ambitious yet realistic product roadmap
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Internal Company Operations - you will of course input on finance and hiring plans and will report to Maitham our CEO and Founder
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Customer Success - making sure customers are onboarded successfully and within 4 weeks of launch so that we maintain our high customer satisfaction score. Customer Support will be owned by the Success team.
Who you are as a person
- You have a genuine interest in healthcare and are excited about how technology transform patient experiences
- You’re an organized person who is completely metrics and detail obsessed in everything you do
- An extremely curious person - wanting to know how things work, especially in a regulated industry like healthcare
- You care deeply about how your processes impact the end user, in this case - patients
- You are comfortable with things going wrong once in a while and approach this is a calm, pragmatic way
- You are comfortable working in a remote-first company, spread across the world
- You are based in ET timezone and are able to travel to vendors on an ad hoc basis
You have these skills and experiences
- A hands on seasoned startup operator who thrives in ambiguity and has managed entire functions before
- A natural project manager who’s always aware of lots of moving parts
- You have experience building new productive relationships with vendors
- You understand what’s needed to scale an evolving tech platform
- You’ve built and led teams in a fast growing environments
Not a showstopper but awesome if you have these
- Experience in either healthcare, a clinical setting or another highly regulated industry
How we’ll get to know you
- Initial call with Beth owning Talent - 30 minutes
- Product call with Boris owning Product - 45 minutes
- Analytical case study - up to 180 minutes
- Role specific interview with Naiara owning Customer Success and Operations currently and Maitham our Founder - 60 minutes
- General interview with other members of the team - 60 minutes
- Founder Interview with Maitham - 30 minutes
Logistics
- Salary: $165,000 - $215,000 depending on experience + share options
- The salary above is generated by our transparent salary calculator. The calculation is based on San Francisco as a location, 50th percentile, with location factors from Gitlab’s handbook - we’ve spent a lot of time making compensation fair at Vital
- Regular in person offsites, previously in Lisbon, Kent UK and Tenerife
- Bi-weekly team happy hours & events remotely
- Learning budget of $300 for personal development/productivity
- Flexible, remote-first working - including $1K for home office equipment
- 25 days off a year + national holidays
- Generous early stage options (extended exercise post 2 years employment)
- Healthcare cover depending on location
- New MacBook
Oh and before we forget:
- Our API docs are here
- Our tech stack is: Python(Fast API), Go, Typescript, React, React Native, GCP.
