takealot.com, a leading South African online retailer, is looking for a Head of Operations to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard working people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
The position reports to the Head of Outbound Logistics.
Your responsibilities will include:
- Develop and implement operational strategies to improve efficiency, productivity, and profitability.
- Translate strategy into actionable steps for growth, performance management, and operational planning.
- Cascade the strategy to the team and continuously provide them with direction.
- Collaborate with other leadership team members to develop and implement business strategies.
- Oversee operational departments, including but not limited to Milkrun Operations, Direct Fulfilment Operations, Cross Dock Operations, Takealot Courier Services and Owned Pickup Points.
- Establish and monitor key performance indicators (KPIs) to ensure operational goals are met as agreed with OTP’s (Objectives, Targets and Plans).
- Develop and manage the departmental budgets, ensuring that all expenses are within budget.
- Analyze financial and operational data to identify areas for improvement.
- Develop and maintain relationships with key stakeholders, including Product, Engineering, Finance, Human Resources, other internal departments, Franchisees and suppliers.
- Ensure effective recruiting, onboarding, professional development, performance management, and retention of staff.
- Effective management of national fleet to ensure compliance to Road Traffic Act, and ensure compliance to OEM fleet benchmarks and budget assumptions.
- Ensure the development and adherence to an appropriate vehicle policy in the organization.
- Ensure adequate measures are in place for proper utilization, maintenance, and control of the national fleet to allow effective management of fleet cost pertaining to fuel, maintenance and repairs.
- Ensure that all company policies and procedures are followed.
- Ensure compliance with national and local business regulations, and take appropriate action when necessary.
- Maintain accurate reporting on cost and performance components.
- Stay up to date with industry trends and best practices to identify opportunities for continuous improvement.
Your requirements will be:
Qualifications and Experience:
- Degree in Logistics/Operations Management/ Supply Chain Management or Business/Commerce.
- Post graduate qualification in any of the streams listed above.
- Project management.
- Minimum 7 - 10 years in management role in operations.
- Proven track record of success in delivering against profit targets.
- Experience in a Retail Multi-User environment.
- Experience of managing customers at a senior level.
- Exposure to different components (models) of Supply chain.
- Retail experience of at least 3 years in a senior capacity.
- Labour intensive operations and IR management experience.
- Labour Broker and negotiation experience.
- Take accountability for the quality of the technology and processes within the team, and implement changes and best practice as required.
- Sound operational background within a highly unionized environment
- Strong organizational and administrative ability
- Hard working- 24 X 7 operation and willing to work extended hours
- Able to cope in a high-pressured environment
- An expert at doing, who can not only design but also execute
- Analytical, able to use data to make decisions
- Competitive, self-directed and strive to be the BEST
Attributes:
- Excellent influencing, persuading and negotiating skills.
- Strong problem evaluation and solution.
- Good leadership and team development.
- Logistics supply chain design and development expertise/tools and techniques.
- Ability to interpret complex operational environment and implement leading-edge, high-performance management methodologies.
- Leadership and project management skills with ability to plan, lead, and follow through on complex projects and activities.
- Proven experience in developing and managing logistics systems and infrastructure.
- Demonstrated computer operating skills, including proficiency in Microsoft Office products, Google platform, and virtual technologies.
- Strong people management skills / interpersonal skills with the ability to motivate, teach and mentor people.
- Ability to interact positively with all levels of the organization and across organizational and cultural boundaries.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Passionate about the potential of e-commerce and delivering a world-class customer experience.
- Entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster.
- Able to think about problems from a business perspective using technical and product input.
- Curious and challenge the status quo.
- Innovative and enjoys iteration.
- Collaborative.
- SMART, has INTEGRITY and is HARDWORKING.
The Environment:
- takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, it's all in the execution after all.
- We love what we do and what we are creating.
We seek to Employ an Extra Ordinary Mind who:
- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- will be at the cutting edge of developing new concepts for takealot.com
-
thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
If you meet the above you are an Extraordinary Mind so come and join us!
Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.
