Big delivery companies have had it their way for too long. In a world where you can order food from any restaurant and get it delivered in minutes, ecommerce is being left behind. The legacy companies chuck parcels over your fence, make you wait in all day, or give you tracking that feels like it was built in the 90s (probably because it was). It’s a terrible experience for consumers and merchants alike.
We’re on a mission to change that. We’re rebuilding deliveries from the ground up, using our own tech and electric vehicles to fundamentally change the way things work. We’re building the best deliveries on earth 🌎
We’re backed by incredible investors like Creandum and General Catalyst, have an exceptionally high Trustpilot score and landed a spot in the Startups 100 list (again!).
The Ops team at Packfleet is the backbone of everything we do. We manage the entirety of the physical operation, including managing our drivers and warehouse team, ensuring our all-electric fleet is raring to go, amazing customer support for merchants and recipients, and much more. Plus problem solving in the moment when things go wrong!
We’re searching for a Head of Operations with big ambitions to make Packfleet the best delivery company on Earth.
What you’ll be doing day to day:
- Setting the direction and vision for Operations at Packfleet, both internally for the team and externally with partners and customers
- Managing and coaching our Operations team of 14, ensuring they’re set up for success and performing
- Working closely with our founders and leadership team to ensure Operations is pulling the company forward in the right direction
- Taking an analytical, data based approach to the chaos of real-world operations to drive improvements
- Managing Operations P&L and budget to keep costs on track while delivering the best possible experience for customers
This is a general guide, but we’re a startup so you’ll be involved across the company 💥
🏡 Logistics (pun intended 🫢)
This is a hybrid role. Our office/depot is based in Bermondsey, London where we aim to spend at least 2 days/week together. Being in the office/warehouse is great for keeping us close to the day to day physical operations, so we get to see on a granular level how Packfleet operates.
💌 How to apply
You can apply here in just a few minutes, and if you have any questions or queries you’re welcome also to drop an email to [email protected] as well. We are able to sponsor visas for this role.
💛 Our commitment to diversity
We care deeply about creating a diverse team so we particularly encourage applications from people from different underrepresented demographics and encourage you, regardless of your background and past experience, to apply if the role excites you.
If we want to solve problems for people across the UK (and one day around the world), our team has to represent those we’re solving them for. So we need to attract the best talent and create an environment that supports and includes them.
Requirements
You should apply if:
- You’re excited about what we’re doing! We’re a technology company working in a very traditional industry and that gives us a huge opportunity to build something truly different.
- You’re comfortable getting hands-on in an early stage startup environment. We’re still a small team and so you’ll be involved in everything.
- You build your thinking up from first principles, rather than just taking what you’ve seen elsewhere.
- You have an analytical and data-driven approach to managing operations
- You’ve got proven experience managing people well. This doesn’t need to be in last-mile delivery or physical operations, but we’ll want to understand how you’d cope with the change if not.
- 5+ years of experience in a high growth startup environment, managing Operations teams, where you’ve proven your potential
- You’re able to handle uncertainty - we’re a startup and things change fast, so you should be comfortable that what works today might not work the next
We’re a startup so titles aren’t important. We’re looking for a leader who is excited about getting hands on, regardless of current title and seniority so this role at other places could be called COO/VP/Director.
Benefits
What you’ll get:
- A competitive internally-transparent salary and stock options in Packfleet, with the choice to trade-off salary for additional stock options on signing. The range for this role, based on level/seniority and salary trade-off, is £80,000 - £100,000 alongside meaningful equity.
- Experience at an early stage startup, with a team that’s taken companies from zero-to-one before.
- A close knit working environment where everybody is working in the same direction, with regular monthly socials.
- A company & culture that cares about the people within it, with benefits like health insurance, mental health days-off, a learning budget, internally-transparent salaries and 35 days holiday (inc. bank holidays) with top-ups & unpaid holiday if you need more.
- Our Recharge Day on the last Friday of every month: a paid day off, to spend doing something you enjoy with others in the team, rest and recuperate, or a bit of both.
- A budget to spend at our merchants every month, as well as free deliveries through Packfleet, so you can support independent businesses and also get the Packfleet experience first hand.
- The equipment you need to work to your best.
