JOB TITLE: Head of Business Systems
REPORTING TO: Commercial Director
LOCATION: London
SHIFT PATTERN: Hybrid, 2 days office, 3 days WFH. Site visits required nationally.
SALARY: £68-£72k
ROLE OVERVIEW AND PURPOSE
ABM UK is a leading facilities services company that offers a wide range of solutions to clients across various industries. With over 30 years of experience, we have built a solid reputation for delivering award-winning services to a diverse range of clients across various industries. The Head of Business Systems is a senior leadership role within the B&I UK industry group, focusing on enhancing our operational delivery through innovative systems solutions. This role is pivotal in scoping, designing, and implementing business systems that support our diverse services, including Cleaning, Security, Building Maintenance, and Mechanical & Electrical (M&E) services. The successful candidate will drive business improvement and innovation, ensuring that our systems are aligned with operational needs and strategic objectives. This position requires collaboration with the IT Director, IT teams, operational leaders, and business improvement teams to balance and align requirements.
KEY RESPONSIBILITIES
• Systems Development and Implementation
o Lead the scoping, design, and implementation of business systems to support operational delivery across all service lines.
o Drive system rationalisation to reduce complexity.
• Project and Change Management
o Oversee project management initiatives related to systems development, ensuring effective change management processes are in place.
o Support the development of system / business process maps and training guides.
o Develop train-the-trainer programmes. o Establish a community of ‘Superusers’ to support operational teams.
o Establish a Transition into Service (TIS) process with IT.
• Collaboration and Stakeholder Management
o Work closely with IT teams, operational leaders, and business improvement teams to align system solutions with business needs.
o Function as ITBP for B&I operations.
• Innovation and Business Improvement
o Drive innovation by identifying opportunities for system enhancements that improve efficiency and service delivery.
o Create and maintain the system development roadmap.
o Develop and maintain tools to request system changes / enhancements.
o Establish quarterly innovation forum.
• Compliance and Information Security
o Ensure all systems comply with corporate processes and information security requirements; oversee the development of related policies, as necessary. o Promote Cyber Security best practices.
• Data Solutions
o Develop data-driven solutions to enhance decision-making capabilities within the organisation.
o Develop a Data Governance framework.
o Create and maintain data dictionaries (metadata)
o Identify data owners within the business.
o Develop a data community.
REQUIRED SKILLS AND EXPERIENCE
• Strong understanding of systems administration and data solutions.
• Experience in developing systems solutions tailored to operational needs in the Facilities Management sector.
• Excellent stakeholder management skills with the ability to balance conflicting priorities.
• Knowledge of compliance processes and information security requirements (ISO27001, Cyber Essentials plus)
• Strong leadership skills with the ability to inspire and guide a team towards achieving strategic goals.
• Previous exposure to SQL, R, Python, or other data analysis tools. This role offers a unique opportunity to shape the future of our business systems in a dynamic industry setting. If you are a strategic thinker with a passion for driving innovation through technology, we invite you to apply for this exciting position.
Benefits
We’re proud to offer a great range of benefits including:
For more information about ABM’s benefits, visit our careers page
ABOUT US
ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service icon sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
