Head of Learning & Development

Job Title: Head of Learning and Development

Reports to: Chief Services Officer

Location: Work remotely or from our London Office

Direct Reports: NA

Kooth is a fast-growing business with a social purpose. Listed on the London Stock Exchange (LSE:KOO), our mission is to provide welcoming and effective digital mental health support.

Working in partnership with the NHS, we are already the UK’s largest digital mental health platform for young people aged 10-25. We use the collective insight from over one million hours of professional support we have provided to guide people to self-help, community support, and professional help that matches their wants, needs, and goals in life.

Role Objective

The Head of Learning & Development is a visionary leader who will create an ecosystem of learning by leveraging multi-modal and multi-channel learning strategies to deliver on Kooth’s goals of building high performing teams, having every employee embrace a growth mindset. By learning together, our team members are able to grow their careers as the company delivers on its mission.

Key Components

Learning & Develop Strategy + Program Design and Management - 35%

Instructional Design & Vendor Management - 20%

System Optimization & Analytics - 20%

Internal Communications - 25%

Main Responsibilities

Learning & Develop Strategy + Program Design and Management

• Create, implement, and manage a comprehensive vision for non-clinical learning and development at Kooth that leverages live and asynchronous training including booster trainings and micro-learnings, development cohorts, peer-led learning, and a robust internal communications to supercharge our individual development and collective success
• Utilize evidence-based learning and development solutions to design and measure outcomes including improvements to performance, engagement, policy adherence, and desired behaviors (ex., adaptability and collaboration)
• Create and facilitate learning cohorts for future managers and early career professionals
• Create and manager peer-led manager cohorts to support peer-to-peer learning and adoption of core management behaviors rooted in concepts such as Google’s Project Oxygen 
• Create self-guided learning paths for employees to utilize and build skills (ex., improve Excel, time management, or communications skills)
• Create and maintain a compliance training plan that includes U.K. and U.S. requirements including state/local specific training requirements with communications and reporting schedules to ensure completion
• Partner with internal stakeholders including the Directors of Clinical Training to align training schedules and communications so that the learning and development expectations are manageable, understandable, and easy to navigate for employees and managers 
• Partner with the Head of Talent Management to delivery on Kooth’s vision for an integrated talent management strategy that accelerates development by connecting competency building throughout the employee lifecycle (i.e., candidate assessments, onboarding, development, performance management, and promotion)

Instructional Design & Vendor Management

• Based on the learning and development vision, create a plan to identify which aspects of the strategy will be operationalized with in-house training design, purchased content, or outside consultants to support program development or facilitation
• Create an instructional design template and socialize with key management teams, and department leaders to establish a standard for training quality at Kooth
• Manage vendor relationships to ensure quality and DEIB values are upheld (ex., diversity in actors portrayed in async trainings, closed caption for neurodivergent employees, and multimodal learning)

System Optimization and Analytics

• Become a subject matter expert of the software used to support learning and development (ex., Litmos, Educare, Google Sites, Zoom, and others) including following system updates to maximize Kooth’s use of system capabilities
• Develop a learning and development dashboard that reports on training completion by department and evolve reporting analytics to measure effectiveness of aspects of the learning and development strategy on organizational culture and performance

Internal Communications

• Develop and implement a multi-channel internal communications strategy including company intranet, weekly email newsletter, all staff emails and Slack messages, and regular manager talking points
• Work with global and country leadership teams, UK and US People teams, Finance, Legal, IT and other internal partners to develop a content calendar that drives a sense of connectedness and belonging, supports awareness and adoption of Kooth’s values and enterprise behaviors, and compliance with company policies (ex., data privacy, appropriate use, and cybersecurity). 
• Measure intranet page views, email open rates and click throughs, and Slack message reactions in order to continuously improve connecting employees with relevant, engaging content.

Requirements

Technical Skills

• HR Compliance
• Leadership Development
• Training Needs Analysis
• Training Program Administration
• Instructional Design and Training Program Development
• Training & eLearning Software
• Strong capabilities in data analytics (as it pertains to measuring learning)

Power Skills

• Change Management
• Coaching and Development
• Stakeholder Management
• Project Management
• Group Facilitation

Education/Qualifications

• CIPD Level 7 (desired, not required)

Benefits

Are you looking for a fulfilling career with attractive perks and a supportive work environment? Look no further! We're excited to offer an incredible opportunity with a range of benefits that cater to your professional growth, well-being, and work-life balance.

1. Competitive Salary:

Dependant on experience, up to £65,000

2. Generous Annual Leave

Enjoy 28 days of annual leave, in addition to public holidays, providing you ample time to recharge and spend quality moments with your loved ones.

3. Professional Development

Benefit from our yearly professional training programmes, tailored to your career aspirations and designed to enhance your skills and knowledge.

4. Financial Security

Secure your financial future with our pension contributions and annual company share option awards, giving you a stake in the success of the company.

5. Health and Well-being

Prioritize your health and well-being with our comprehensive AXA plan and access to an Employee Assistance Programme (EAP). The EAP offers 24/7 telephone mental health support and access to GP consultations, ensuring your mental and physical health are taken care of.

6. Life Assurance:

Gain peace of mind knowing that you're covered with life assurance, providing up to four times your annual salary to your loved ones in the unfortunate event of your passing.

7. Flexible Working

Embrace the flexibility of remote working, allowing you to create a work-life balance that suits your needs and maximizes your productivity.

8. Lifestyle Benefits

Participate in the Cycle to Work Scheme, promoting a healthy and eco-friendly lifestyle, and take advantage of our Incapacity Income Protection to safeguard your financial stability in case of unforeseen circumstances.

If you're seeking a stimulating career where your well-being, growth, and contributions are valued, we invite you to apply and become a part of our dynamic and supportive team. Join us as we strive for success together!

At Kooth, we are committed to fostering an inclusive and diverse workplace that values and embraces the unique contributions of every individual. We believe in equal opportunities for all, regardless of race, colour, religion, gender, gender identity or expression or sexual orientation.

Our dedication to creating a fair and unbiased environment is reflected in all aspects of our recruitment, hiring, and employment practices. We strive to provide a work environment that is free from discrimination, where every employee is treated with respect and dignity.

Request for Reasonable Adjustments:

We are dedicated to providing reasonable adjustments to applicants and employees with disabilities or individuals who require accommodations to participate in the application process, interviews, or job-related tasks. If you require any reasonable adjustments to ensure your equal participation in our recruitment process, please inform our Human Resources team.

Your openness will allow us to work together to provide appropriate accommodations and ensure a fair and accessible application and employment experience for everyone.

Kooth plc is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults . We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment. This will include a DBS check.