Head of Investigations/Senior Principal Investigations, Taiwan

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

We have recently launched our services in Taiwan including Rocket Delivery which offers next-day delivery for a wide selection of items at affordable prices and Rocket Overseas which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did we ever live without Coupang?”

What will you do:

The Investigation team within the Compliance function independently investigates and verifies the compliance operations of different groups/entities in Coupang's organization. This team supports management by firmly managing the risks of Coupang's compliance operation through various verification and investigation tasks, including on-site and off-site legal violation investigations, employee complaints and wrongdoing related investigation, compliance operation performance monitoring, and external regulatory environment monitoring.

 Scope of Role

Management of the Investigations Function

• Carry out the vision and mission of Investigations to prevent, detect, and investigate issues of fraud and financial abuse within the company.
• Demonstrate proven ability to work with senior stakeholders, strong investigations competency, and forensic discipline.
• Manage escalations, including triage, prioritization, allocation, investigation, and report-out with senior leadership.
• Maintain independence of the Investigations Team.
• Liaising with stakeholders for data gathering and closure of investigation cases including proposed action and remediation.
• Develop and maintain relationships with external stakeholders, including law enforcement agencies, regulatory bodies, and industry associations.

 Ensures high quality investigation processes.

• Define and update investigation processes based on input from multiple stakeholders. Apply globally recognized professional principles and practices for investigations and suspect interviews while ensuring compliance with legal and regulatory requirements.
• Review and ensure high quality investigation reports are produced by the team. Train, support and conduct individual reviews to ensure that investigations are conducted with the highest standards.
• Ensure work papers are prepared to adequately document investigations performed with supporting evidence for all findings.
• Conduct investigations and interviews personally, if required (complex cases or where allegations relate to senior staff).

Case Management

• Develop and manage a robust case management system for managing and reporting of investigation matters.
• Maintaining databases and tracking sheets or case management tools chronicling open investigations, updates, and next steps; Labeling and storing documents, data, and other materials obtained during investigations.
• Ensure timely updates or changes to case management system that adequately address company’s needs and requirements.

Involvement in remediation and monitoring

• Provide timely and relevant information and feedback to other Compliance teams and respective business functions to plug process gaps or internal control defects. 
• Work with Compliance and business functions to ensure that action plans arising from investigations are implemented.
• Reporting for internal stakeholders as well as board of directors based on investigations and outcomes.

Essential Qualifications:

• Bachelor’s degree in a related field with minimum 15 years of experience in fraud investigations, forensic and related areas;
• Strong team leadership skills. Ability to build, manage, inspire and motivate a  team;
• Strong analytical skills along with good interviewing and interrogation skills;
• Possess excellent written, and oral communications skills, including the ability to synthesize, summarize and communicate important data in an objective and unbiased manner;
• Excellent discretion, respect for confidentiality, and attention to detail;
• Strong background in intelligence gathering, including familiarity and use of online resources, subscription services, public record checks, and familiarity with current social media and its usage.
• Thorough understanding of investigative techniques and methods, as well as legal and regulatory requirements related to investigations.
• Native level language skills in Mandarin. Bilingual fluency in English is an advantage

Preferred Qualifications:

• Background in legal, compliance, regulatory, business management, and/or major accounting or consulting firm experience
• Experience of working in an international and multicultural setting.
• Certified Public Accounting (CPA); Certified Internal Audit (CIA); Certified Fraud Examiner (CFE) law degree/license, or similar designations are preferred.
• Experience with data mining software such as ACL, Access, SQL, Business Objects, and Case Management Tools etc.;

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Things to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.

Privacy Notice

• · Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice is located below. https://privacy.coupang.com/en/land/jobs/
• Coupang is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or gender (including pregnancy, gender identity, gender expression, sexual orientation, transgender status), national origin, age, disability, medical condition, HIV/AIDS or Hepatitis C status, marital status, military or veteran status, use of a trained dog guide or service animal, political activities, or affiliations, citizenship, or any other characteristic or class protected by the laws or regulations in the locations where we operate. If you need assistance and/or reasonable accommodation in the application of recruiting process due to a disability, please contact us at [email protected].