The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.
From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.
To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.
Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.
Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.
The Head of Implementation exists to run the Implementation Team and ensure that all projects are running smoothly and on time.
The Head of Implementation is responsible for the technical leads which include the Implementation Lead and Service technicians. They keep reporting staff in check vis-a-vis the duties and responsibilities assigned to them, act as a liaison between the Operations Team and the Executive Management, ensure that processes are efficient, and give suggestions when they are not.
Duties and Responsibilities
- Ensure the team delivers quality installations through training and development, equipment procurement, and clearing project roadblocks.
- Accountable for the team's adherence to standards and processes, including documentation, quality and project control, safety protocols, and operational activities.
- Act as a point of escalation for issues on the field and within the engineering team.
- Collaborate with teams like PMO, Design, Network Operations, and Procurement to ensure successful delivery of field engineering services, especially in new areas.
- Coordinate with PMO for rosters, implementation requirements, and ensuring operational readiness and optimal resource allocation.
- Coordinate and improve maintenance and fault-related activities within service areas.
- Responsible for incident and risk management of engineering teams, reviewing and monitoring quality performance and reporting on quality assurance.
- Manage Right of Way (ROW) function and act as a point of escalation for critical interferences or conflicts that may arise.
- Collaborate with Site Acquisition and Project Management teams for ROW planning and ensure all permitting and requirements are accounted for.
- Analyse workload, contractual commitments, and customer specifications to ensure operations teams have the necessary resources and equipment.
- Optimize warehouse and logistics functions through research and continuous improvement initiatives.
- Supplier and Contractor Management:
- Support commercial performance by managing external suppliers and contractors.
- Assist in negotiations, compliance management, and cost-effective solutions with service providers.
- Ensure the efficient management of inventory, logistics, and related operational activities to support field engineering and other departments.
- Provide a work environment and resources that allow individuals and workgroups to perform tasks efficiently.
- Ensure the implementation team has the necessary equipment and resources for quality installations and project execution.
- Set strategy for quality and performance measurement in line with organizational goals.
- Oversee the monitoring of quality and acceptance metrics, ensuring all key issues are addressed across all sites.
- Develop and lead comprehensive stakeholder management strategies and plans.
- Build and maintain long-term, strategic relationships with senior stakeholders, acting as a single point of contact and facilitating engagement.
- Manage senior individuals and groups, delegate management responsibilities, set performance objectives, and monitor progress.
- Provide coaching, support, and mentorship to senior individuals, leading formal processes like compensation negotiations and disciplinary procedures.
- Develop organizational policies, standards, and guidelines for requirements definition and management.
- Drive adoption and adherence to these policies, developing new methods and capabilities for requirements management.
- Lead the implementation of formal organizational processes such as recruitment, reward, promotion, and disciplinary procedures.
- Participate in human capital management, including recruitment, workforce planning, training and development, and initial disciplinary measures.
Hiring Process
Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.
Privacy Statement
RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE’s privacy policy and fully understand your rights to access, correct or withdraw your information anytime.
