Head of HR Operations

GLOBAL PACIFIC SUPPORT is looking for a strategic and experienced Head of HR Operations to lead our human resources team. In this pivotal role, you will be responsible for developing and implementing HR operations strategies that align with our organizational goals. You will oversee all HR functions, ensuring efficient processes and a positive employee experience.

Responsibilities:

  • Develop and implement HR operational strategies, policies, and procedures to enhance organizational effectiveness.
  • Oversee recruitment, onboarding, training, performance management, and employee engagement initiatives.
  • Manage HR analytics and reporting to track key metrics and support data-driven decision-making.
  • Ensure compliance with labor laws and regulations, maintaining the highest standards of employee relations.
  • Lead and mentor the HR team, providing guidance and support to foster professional development.
  • Collaborate closely with stakeholders to identify HR needs and align initiatives with business objectives.
  • Implement and manage HR technologies to streamline operations and enhance the employee experience.
  • Stay updated on industry trends and best practices to ensure a competitive and engaging workplace culture.

Requirements

  • Minimum of 7 years of experience in HR operations, with at least 3 years in a leadership role.
  • Strong knowledge of HR best practices, employment laws, and compliance regulations.
  • Proven track record in developing and implementing effective HR strategies and initiatives.
  • Excellent analytical and problem-solving skills to drive data-informed decisions.
  • Exceptional leadership and team management abilities.
  • Outstanding communication and interpersonal skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.

Welcome to Global Pacific Support!Global Pacific Support is not just another call center; we are a leader in delivering world-class customer service and support solutions on a global scale. With a commitment to excellence, we specialize in 24/7 multilingual customer support, dispatch coordination, and comprehensive service management for clients across various industries.Our team is driven by innovation, utilizing the latest technology and best practices to ensure that every customer interaction is seamless, efficient, and memorable. We pride ourselves on fostering a collaborative and inclusive work environment where employees are empowered to grow and make a real impact. At Global Pacific Support, we don't just fill positions—we build careers and craft industry leaders. Join us to be a part of a company that values your potential and invests in your future. Contact GPS today for a personalized consultation!1-888-856-8811

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