Head of Fulfillment Tech, Taiwan

ABOUT COUPANG  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We're in hyper growth mode and are now building on the success of our recent NYSE IPO with expansion into East Asia.  

Coupang is proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.    

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.  

ABOUT THE ROLE  

As the Head of Fulfillment Tech in Taiwan, you will spearhead the growth and ongoing development of Coupang's fulfillment technology in this key new market. Coupang Taiwan stands as one of our fastest-growing divisions, expanding at an unprecedented rate that surpasses even our early growth in Korea. This dynamic and rapidly evolving ecosystem presents a complex and challenging environment for the right candidate. 

In this role, you will take full responsibility for scaling our fulfillment capacity in Taiwan. Your primary focus will be on setting up products needed to expand our entire fulfillment system, with the ambitious goal of growing our Fulfillment Center (FC) network from the current two centers to twenty within the next 18 months. You'll be tasked with building capacity to handle millions of items per day, mirroring the scale of our Korean operations. 

A secondary key aspect of this role will involve developing and implementing our own last-mile delivery system. While we currently rely on third-party services, your challenge will be to create a proprietary system that leverages our experience in Korea while adapting to the unique needs of the Taiwanese market. This effort should be approached with a broader perspective, aiming to platformize our fulfillment technology for future expansion. 

As we grow, you'll be instrumental in enabling the launch of additional services such as Fresh (grocery delivery) and WOW membership (free delivery). You'll be responsible for enabling these new business lines, including Fresh FCs, from a fulfillment perspective and thus enable us to further expand our service offerings in Taiwan. 

The ideal candidate for this position will be comfortable dealing with high degrees of complexity and adept at working with a large cohort of international stakeholders across Taiwan, South Korea, China, and the US. You'll collaborate closely with various departments including logistics, operations, retail and SCM.  

We're seeking a visionary product leader who can inspire the current team to envision new and localize existing applications while also being a disciplined operator capable of turning bold ideas into reality.  

This fast-paced environment requires a product leader who is flexible, detail-oriented, and thrives on ambiguity. You should be able to drive results across cross-functional groups, drawing deep insights from complex data. Excellent communication and problem-solving skills are essential, as is the ability to interact comfortably with both technical and non-technical stakeholders at all levels, especially leadership. 

This role offers an exciting opportunity to shape the future of Coupang's fulfillment technology in Taiwan and beyond. If you're ready to take on this challenge and make a significant impact in a rapidly growing market, we want to hear from you. 

What You Will Do 

• Drive the product strategy, vision, and roadmap to scale and optimize, with the end goal to build a state-of-the-art supply chain that is ready for the future. 

• Data-Driven Decisioning: Leverage data analytics to make informed decisions, identify trends, and proactively address optimizations to ensure we are keeping up with customer demands. 

• Champion Automation: Drive and support automation initiatives to minimize manual errors, increase efficiency, and improve performance. 

• Drive Scalability and Growth: Develop scalable systems and tools and establish operational playbooks, performance measurement systems, feedback loops and ad-ons to enable continuous improvement. 

• Oversee product roadmaps and assign priorities based on strategic alignment, maximum business impact, and ROI, marrying long term strategy with short term business priorities. You have a hands-on mentality and are not afraid to dive deep and get into technical details where needed.  

• Manage all steps of the product lifecycle, including use case and problem statement definition, success and guardrail metrics, solution discovery, strategic development, launch, and impact analysis. 

• Mentor and develop talented product leaders by aligning their professional interests with the team’s overall program goals and strategies. Assist and guide them in carrying out crucial tasks or resolving blockers that arise during the product development lifecycle. 

• Establish strong working relationships with various stakeholders to deliver accurate, timely product features to continuously improve and achieve against program goals. 

Key Experience 

• Successful track record (15+ years) of developing innovative new products, and taking them to market, for a tier 1 technology company (preferably ecommerce). 

• Domain expertise in Fulfillment tech and/or supply chain systems 

• Track record of hiring, leading and developing a high performing team of product managers. 

• Hands on experience working in an agile environment with a rapid iteration cadence. 

• Track record of using data and quantitative research methodologies to inform decision-making across the entire product design process/ lifecycle. 

• Understanding of the complexities of a marketplace/consumer platform model. 

• Experience working with multiple teams across different geographies. 

• Scale up experience (preferred). 

Traits and Competencies 

• Analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial culture. 

• Bias for action and willingness to get your hands dirty to get the job done. 

• Sound business judgment and proven ability to effectively communicate and influence others, including executive level reviews 

• Ability to think strategically and at the same time stay on top of tactical execution 

Skills and Qualifications 

• Bachelor's degree in Computer Science, Software Engineering, product management or equivalent practical experience 

• Excellent written and verbal communication skills in English 

• A good understanding of Mandarin Chinese is considered an asset but is not mandatory