Head of Fraud

🏡🏢This is a Hybrid role, the Fraud team work from our London (Shoreditch) Offices 3 days per week.

What You’ll Be Doing
As our business continues to scale globally, we are looking for an experienced fraud leader to enhance our global fraud team. The role will have full responsibility for all fraud prevention controls and processes across the business, as well as ownership of all fraud metrics and losses globally. The Head of Fraud will lead a team who work on a combination of analytics and strategy as well as front line fraud investigation. 

This is an exciting opportunity to take full ownership of a critical area of our business. You will have scope to redesign existing processes and rules as well as shaping our future fraud prevention strategies. We need a data-driven fraud leader who is excited about figuring out new fraud controls and directly impacting our profitability as we move at pace adding new features and expanding in the UK and US.

✨Leading and developing our global strategy to help protect customers from fraud and reduce fraud losses across the business.
✨Leading the fraud team in tackling all aspects of fraud across all channels, including card fraud, 1st party fraud, application fraud, account takeover fraud and internal fraud.
✨A strong people leader building a motivated and highly effective team.
✨Working with key stakeholders internally & externally to build our defences, while seeking the right balance between fraud prevention and customer experience.
✨Own the Anti-Fraud Policy globally and leverage your existing community across the industry or in fraud forums to ensure we maintain best in class fraud defences.
✨Designing and implementing changes to vendors, systems and processes to reduce fraud risk as we improve our product and offer new features to customers.
✨Thinking operationally to improve policies and procedures as the business scales as well as owning analytics and rule management across multiple internal and third party systems.
✨Ensuring fraud cases are externally reported through the correct channels and liaise with law enforcement as required on investigations.

We’re Looking For

✨Proven fraud experience in a senior role.
✨Strong knowledge of relevant fraud typologies and experience in designing and delivering fraud prevention strategies end to end.
✨Customer-centric approach to fraud prevention, balancing the needs of a fast-growing customer base against the need to protect the business.
✨Experience in a quantitative role with exposure to analysing large datasets and explaining complex ideas in a simple manner.
✨Experience working with third party fraud vendors and with building rules in a decision engine tool.
✨Able to work autonomously in a fast-moving, rapidly changing environment, producing relevant insightful MI for senior management and stakeholders across the business.

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:

🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values and mission here.