Join us as the Head of Customer Insights to spearhead the transformation of Qonto’s approach to customer knowledge. You will be the architect behind centralizing, analyzing, and deploying actionable insights that will shape the future of our products and strategies, enabling Qonto to maintain its position as a leader in the fintech sector.
👩💻🧑💻 As a Head of Customer Insights at Qonto, you will:
• Translate customer data into actionable insights and recommendations and communicate them effectively across the organization to feed business prioritization, product roadmap, go-to-market strategies, acquisition/sales strategy and strategic projects.
• Define business-relevant customer segments, and enrich Qonto’s knowledge of these segments through 360° data collection initiatives
• Lead the creation and execution of a comprehensive roadmap to centralize and valorize customer insights across the organization.
• Build and mentor a team dedicated to extracting, analyzing, and communicating customer insights.
• Foster collaboration with key departments including Product, Marketing, Sales, and Strategy to ensure insights inform decision-making and strategy, including BI/Data Science, Growth, Sales, Product, PMM, Strategy, and Customer Service, to ensure customer insights are effectively integrated.
• Implement and optimize tools and processes for efficient customer insights gathering, analysis, and distribution.
• Champion a customer-centric culture, influencing product development and marketing strategies.
🤔 What you can expect:
• A dynamic and ambitious team focused on revolutionizing the finance industry for SMEs and freelancers.
• The opportunity to build the Customer Insights function from the ground up, with significant investment and support from senior management.
• A culture that values strategic thinking, data-driven decisions, and cross-functional collaboration.
• The chance to make a tangible impact on the company’s strategy and product development.
🤝 About your future manager:
• Their background: You will directly report to Marion, our Global Marketing and Communications Director, with extensive experience in marketing and customer insights, known for her collaborative leadership style and dedication to mentorship. She brings a wealth of knowledge in leveraging customer insights for strategic decision-making.
🏅 About You:
• 10+ years of experience in consumer research or analytics, with a proven track record in leading a team in an international context
• Demonstrated ability to drive insight-driven strategies within a large-scale organization.
• Exceptional analytical skills, with experience in statistical methods and data analysis tools.
• Strong project management capabilities, able to lead multiple initiatives simultaneously.
• Excellent communication and collaboration skills, able to influence across departments and levels.
• Location and Remote Work: Based in Paris (up to 2 remote days per week) or fully remote with weekly visits to the office.
