Head of Customer Communications
The Marketing team is seeking a dynamic, result-driven leader to spearhead our Customer Communications team. This role is responsible for Email Marketing, Push Notifications, SMS, and Post Order Transactional channels for Wayfair US, as well as Email Operations for WFNA and Specialty Retail Brands. The ideal candidate is hands-on, thrives in a fast-paced environment, and has experience in retail, e-commerce, data analytics, business consulting, or similarly consumer-focused and analytical roles. If you are entrepreneurial with a passion for brand-building in a data-driven, customer-centric environment, this is the role for you.
As the leader of Customer Communications, you will:
You’re a great fit if you have:
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].
