Head of Card Services

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

The Head of Card Services position resides within the Fintech Banking team and reports to the EVP, Head of Fintech Banking. This role covers Fintech Banking’s card product family. The position is the liaison between the LOB and product, operations, risk and compliance, legal, finance and IT. It is responsible for developing and executing a product plan with business requirements including identifying and partnering with appropriate vendors to enhance and support our product offerings. This function will also oversee new product launches and major enhancements to existing products, as well as readiness for major change events that impact the segment. 

Specifically, the role is responsible for delivering and executing a product plan for each product launch or initiative by driving strong collaboration with the product management team and stakeholders in Operations, Sales, Finance, Accounting and Marketing. The position is the subject matter expert for the product that defines the business requirements and then partners with product commercialization and the sales engineers to provide a consultative service and hands-on support to bring new capabilities to market. This role serves as an internal consultant to all stakeholder groups as well as monitoring product KPIs following implementation. 

Responsibilities:

• Drive growth of existing products and partnerships as well as new ones  
• Manage the sales team and develop a sales strategy
• Manage existing clients on both day to day matters and towards growth opportunities  
• Develop, communicate and execute product plans for strategic product initiatives 
• Collaborate across all departments including operations, accounting, data science, legal, compliance and finance to ensure internal readiness and support 
• Partner with marketing teams on value proposition and communications 
• Partner with finance and business development to develop competitive pricing structure 
• Become the subject matter expert to support business process questions, sales presentation and messaging deliverables, and training content planning and delivery 
• Deliver and/or coordinate and facilitate product training and knowledge transfer sessions to impacted audiences as requested 

Qualifications:

• Bachelor's degree required, Masters/MBA preferred with background in communications, marketing, sales, consulting and/or operations 
• In-depth knowledge of credit card products 
• 7+ years of relevant work experience including combination of product management and/or payments industry experience 
• Finds joy in driving cross-collaboration across a wide variety of people at all levels of the organization 
• Drives clarity across competing priorities with willingness to roll up sleeves, always poised and positive even in situations influenced by frequent change, disagreement, stress, and ambiguity 
• Strategic and thoughtful communicator with outstanding written and verbal communication skills 
• Takes initiative for developing product plans and executing tactical steps within the plans 
• Pays great attention to detail and conducts follow up needed on many moving parts within project plans 

#LI-Hybrid

Salary Range: $250,000.00 - $270,000.00