Head of Account Management - Hospitality (german speaking, Berlin, m/f/x)

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As a Head of Account Management, you manage a team of Account Managers who are responsible for welcoming customers onto our platform and being able to understand different customer needs, effectively communicating our value proposition, and build out a fully scoped solution for them to be successful.

***Please note that this role is based in Berlin, Germany***

What you’ll be responsible for:

• Manage the overall pipeline of new and existing customers joining the platform.
• Collaborate with the Head of Direct Sales to ensure the handover process from deal to partnership is as smooth and effective as possible.
• Refine and optimize current processes including all tools used to connect and maintain customer relationships.
• Hire, coach, and develop a team of high performing Account Managers
• Develop each team member to increase adoption of the platform and payments across existing customers.
• Ensuring clear communications between the rest of the sales team - Collaborate with the team to ensure Setup checklists are completed and customers are handed over properly.
• Continue to grow the customer base through up- and cross selling opportunities by looking at market opportunities and developing our team to effectively provide solutions to our existing customer base.
• Ensure the team exceeds its monthly MRR and KPI targets.

And a little bit of....

• Analyze sales forecasts, call volume and pipelines for overall team and individuals.
• Develop and hire team members for current and future opportunities.
• Listen to calls and demonstrations and provide feedback to the team.
• Creating new strategies to help grow revenue streams for the Account Management team
• Manage high level deals with large organizations as well as well known brands.

Even better if you have, but not necessary:

• Experience in selling in a SaaS environment
• Prior experience as an Account Manager with a track record of success
• Prior experience working in/with restaurants is a plus!

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy & healthy: 

• Lightspeed RSU program (we are all owners)
• Flexible working policy
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Access to LinkedIn learning 
• Volunteer day

#LI-ED1