Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (Your Why)
Our Customer Centric Managed Services team provide a wide range services to our Clients. We are seeking a knowledgeable all-rounder in Hardware and End User Technology to ensure we deliver value to our customers and internal stakeholders through the delivery of high-quality Hardware Asset Management services, with the goal of optimising the purchase, deployment, utilisation, replacement and disposal of hardware for Datacom customers.
Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
Due to our customer requirements, you must have Australian Citizenship to be considered for this position.
What You’ll Do
At the moment, as Hardware Asset Manager you will be focused on:
- Ensure the effective delivery of high-quality Hardware Asset Management Services:
- Daily administration of the Hardware Asset Management activities
- Ensure compliance across Datacom and customer HAM policies, processes, procedures.
- Ensure that delivery teams, customers and process participants adhere to the HAM processes in line with customer requirements and ITIL Best Practices
- Implement and Manage the Configuration Management System, including CMDB and AMDB
- Responsible for maintaining asset information in the AMDB/CMDB to deliver IT Services.
- Assist in coordinating the logistics of the hardware lifecycle including collection, replacement, return or disposal of laptops.
- Ensure all HAM policies, process, procedures, work instructions, user guides and customised appendices are documented, reviewed, updated, and published on an annual basis or earlier if required.
- Lead Audits and work collaboratively with Internal and External Stakeholders to ensure accurate data is provided.
- Facilitate the provision of sound consulting advice to the customer as required, and assist them in the identification of solutions for its business requirements in relation to HAM.
- Ownership of the end-to-end hardware request management processes for the customer ensuring there are no process gaps, and leading regular forums with all process participants.
- Implement robust processes to ensure all devices deployed are recorded in the HAM Tool
- Work with internal procurement teams & stakeholders to deliver on business requests.
- Develop & maintain asset management processes & procedures.
- Daily monitoring and management of HAM process compliance including customer SLA and KPIs and health reporting as required or requested by management
- Escalate risks discovered in, or affecting, the HAM service and delivery of services and ensure they are documented with the SDM, Account Teams, reported in the customer's monthly reports (where applicable) and tracked in Customer Operations Risk Registers.
We are an agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
What You’ll Bring
Required experience:
- Strong End User Compute delivery experience
- Understanding of end-to-end hardware request and deployment processes
- Has a passion for excellent customer and demonstrates a willingness to help customers and provide them with a service that adds value to their business
- Strong understanding of process operating frameworks, quality processes and methodologies
- Experience creating, documenting, maintaining and implementing policies, processes and procedures.
- Experience in participating in a continuous service improvement plan
- Experience participating in a Hardware audit
- Able to analyse large amounts of data in excel or alternative database software
- Strong stakeholder management expertise, able to drive process improvement across a diverse and heavily matrixed organisation
Nice to have:
- A Self Managing Professional who can work autonomously and recognise when there is a requirement to collaborate and escalate
- Analytical thinking and the ability to analyse detailed reporting
- Ability to effectively present/communicate, negotiate and interact at all management levels, including with Technical Staff, Management and Senior Leadership
Why Join Us Here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
