We are looking for a motivated and empathetic individual to join our Hair Specialist team. We need you to be the voice of Manual for our customers, helping to solve their problems and answering their questions. It is crucial that we provide our customers with personalised advice that relates to their own hair loss experience, the key goal is to make sure we set our customers up for success throughout their journey with Manual.
Responsibilities
Consulting with customers via phone call about their treatment plans
answering questions and guiding them towards suitable alternatives
Assisting customers throughout their hair loss medication journey by tracking progress, regular consultations and addressing any concerns they may be experiencing
Working closely with customer care and the clinician team to update treatment plans and gain further understanding of hair loss medications
Maintaining thorough and accurate customer notes that can be used by customer care/clinicians
