GWO Specialist

YOUR RESPONSIBILITIES WILL INCLUDE:

• Assisting with and becoming an expert at resolving employee inquiries for multiple countries within the hub.

• Preparing and creating the necessary data & documentation for processing changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR System (Peoplesoft) and executing PeopleSoft Data Transactions

• Preparing and creating data reporting requests & delivering insights.

• Respond to questions on administrative HR procedures and practices via multiple channels within Servicenow (e. g., email, phone, chat, and case management system)

• Answer HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate

• Educate employees of services available to them and encourage self-service tools and other systems

• Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization

• Identify outdated knowledge articles and/or the need to create new knowledge articles

• Manage Employee insurance administration & renewal process

• Manage on-boarding & offboarding processes

WHAT WE WILL BE LOOKING FOR IN YOU:

• 4-6 years HR working experience required in a multinational organization

• General familiarity of internal landscape, HR sub-functions, and knowledge of HR, benefits administration and procedures preferred

• Tech savvy, ability to quickly learn and adapt to internal systems

• Superior excel and data reporting skills. Experience with HR reporting and data analytics

• Experience with PeopleSoft Data Transaction Management and Service now would be an advantage

• Ability to generate a sense of urgency with understanding of when to escalate issues

• Ability to handle diverse and confidential information requiring extreme accuracy, independent judgment and discretion

• Ability to document processes and make recommendations for improvements

• Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes

• Superior written communication skills in English & Bangla required

• Ambassador for service excellence to deliver best in class employee and workforce experience, using service delivery platforms [or in person when it matters]

All your information will be kept confidential according to EEO guidelines.