Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
Navarino Dunes is looking for Guest Service Center Agent. The selected candidate will be dedicated to ensuring perfection in every detail of customer service, striving to create memorable experiences within an excellent working environment.
Responsibilities
- Respond to, log, and process all guest requests, questions, or concerns through various communication channels, including telephone, WhatsApp, the Marriott Bonvoy app, and email.
- Process guest requests for wake-up calls, screening calls, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
- Handle all in-room dining orders by taking, entering, and ensuring they are fulfilled accurately, with a strong knowledge of the menu.
- Provide concierge services and create personalized itineraries, staying well-informed about both internal and external activities.
- Coordinate with all necessary departments to fulfill guests’ requirements effectively.
- Engage with appropriate individuals or departments as needed to resolve guest issues or requests.
- Address special requests from guests with unique needs, ensuring their satisfaction.
- Follow up with guests to confirm that their requests or concerns have been addressed to their satisfaction.
Requirements
- One year of relevant experience in a similar role within the hospitality industry is preferred
- A degree in hospitality is preferred
- Fluency in Greek and English is required.
- Exceptional customer service skills, with the ability to perform well under pressure and maintain strong organizational skills while multitasking effectively.
- Proficient in Opera PMS and Microsoft Office.
- Excellent verbal and written communication skills.
- Strong team player with a collaborative mindset.
- Meticulous attention to detail, consistently striving for perfection.
- Resourceful problem-solver with a positive, can-do attitude.
- Capable of providing accurate information about local attractions and services.
- Skilled in arranging activities, excursions, and transportation upon guests’ requests.
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
