AYANA Hospitality is hiring a

Guest Relation Officer | AYANA MidPlaza, JAKARTA

Central Jakarta, Indonesia
Full-Time

AYANA Hospitality is seeking a dedicated and enthusiastic Guest Relation Officer for our AYANA MidPlaza Jakarta property. This role is essential for ensuring our guests have an exceptional experience from check-in to check-out. As a Guest Relation Officer, you will be the face of our hotel, providing personalized service and addressing guest needs promptly and effectively.


Responsibilities

  • Warmly welcome guests upon arrival and assist with the check-in process
  • Address guest inquiries, requests, and concerns with a positive and proactive attitude
  • Collaborate with different departments to meet guest needs and preferences
  • Provide guests with knowledgeable information about hotel amenities, local attractions, and events
  • Handle guest complaints and feedback professionally and efficiently
  • Ensure an exceptional guest experience by anticipating needs and exceeding expectations
  • Participate in creating memorable experiences for guests by coordinating special requests and events

Requirements

  • Previous experience in guest relations or a similar role in the hospitality industry
  • Excellent communication skills in English; proficiency in additional languages is a plus
  • Strong customer service mindset with a passion for hospitality
  • Ability to handle challenging situations calmly and diplomatically
  • Proficient in hotel management software and Microsoft Office applications
  • A degree in hospitality management or a related field is preferred
  • Flexibility to work shifts, including weekends and holidays

Benefits

  • Positive Working
  • Great Environment
  • Supportive Team Work
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