Guest Relation Manager | AYANA Komodo

Job responsibility:

• Responsible for providing excellent customer service and maintaining positive guest relations.
• Handle guest inquiries, complaints, and requests in a professional and courteous manner.
• Coordinate with other departments to ensure smooth and efficient operations.
• Assist guests with check-in and check-out process.
• Coordinate and manage guest relations activities, including welcome receptions and farewell parties.
• Ensure guest satisfaction by addressing and resolving any issues or concerns.
• Handle VIP and frequent guest requests and ensure personalized service.
• Maintain updated guest profiles and preferences.
• Conduct regular guest service training for hotel staff.
• Monitor guest feedback and reviews and take appropriate actions to improve guest satisfaction.

Requirements

• Diploma or bachelor degree in any major.
• Previous experience in guest relations or customer service role is required.
• Excellent communication and interpersonal skills.
• Ability to handle guest complaints and difficult situations with professionalism and empathy.
• Strong problem-solving and decision-making abilities.
• Attention to detail and ability to multitask in a fast-paced environment.