The Position
Position Title
GTM Systems Manager
Division
Sales
Region
Global
People Leader
Head of Revenue Operations
Direct Reports
N/A
Purpose
The GTM Systems Manager will be responsible for the design, implementation, and optimization of GTM systems infrastructure to ensure efficient operations across revenue teams. The role requires expertise in system and application integration, process automation, and requires close collaboration with cross-functional teams to enable a seamless customer journey. This role will report to the Head of Revenue Operations.
Key Responsibilities
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Lead the design, implementation, and maintenance of company GTM systems and applications, focusing on scalable integration and workflows
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Manage administration and maintenance of Salesforce and other GTM applications (e.g. Outreach, Workato, Marketo, etc.) and inter connectivity to company applications (Pendo, Chargebee, Product, etc.)
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Define, implement, and enhance system automation and workflows that improve efficiency and customer experience
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Collaborate closely with our revenue operations team and functional leaders to establish GTM application roadmaps that create automation and support our growth aspirations
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Create and maintain comprehensive documentation of system configurations, processes, and procedures (a.k.a. playbooks)
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Monitor new developments and trends within the GTM systems and applications space to develop recommendations and new approaches for productivity, efficiency, and continued scale
Qualifications
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5+ years of experience with SaaS GTM Systems teams, focused on building innovative systems, owning complex and cross-functional technology initiatives
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Deep understanding of Salesforce and related CRM applications, including custom integrations, and marketing automation (Marketo)
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Technical expertise in GTM system architecture, configuration, customization, and development.
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Ability to set a long-term strategy for GTM systems and align them with overall business goals.
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Excellent leadership, communication, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders
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Relevant Certifications in GTM systems and applications desirable.
Key Behaviours
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Focuses on organisational effectiveness and continuous improvement
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Manages systems operations in a way that supports our key values and focus on customer
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Thrives on finding solutions to problems and unblocking bottle-necks
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Develops strong, effective cross-functional relationships that allow for influencing, knowledge-sharing and velocity
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Facilitates achievement of business outcomes by understanding and supporting the strategic direction and goals of the business
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Demonstrates exceptional organisational and administrative skills
Health & Safety
Contribute to health and safety at work by identifying, reporting, and controlling hazards and promptly reporting any accident/incident.
Potential Career Pathways
Director RevOps
Director IT
Values
It’s Yours to Nail; Customer Success is our success; Do What’s Right; Keep it Simple
The Position description is intended to provide you with a general framework for your role at Buildxact and may change as our business needs evolve and as Buildxact continues to grow.
