Chicago, United States

Full-Time

ServiceNow makes work, work better for people.

We’re changing the world of work by automating the activities, tasks and processes that make up day-to-day work life, helping the modern enterprise operate faster and be more scalable than ever before.

Our product, the Now platform is the intuitive, intelligent cloud platform for work that was built with a focus on people. It delivers digital workflows that automate previously manual processes across a whole business ecosystem including IT transformation, HR and employee experience and customer service.

We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

Overview

We are looking to add a star performer with experience in Technology/SaaS, to evaluate and help improve our Go To Market activities. The Global GTM Programs team runs critical cross-functional initiatives that will improve how we sell to and serve our customers.

As a GTM Strategist & Program Manager, you will develop recommendations across a wide variety of go-to-market challenges, run fact-based analyses, and present to senior-level leaders for buy-in. You will work closely with cross-functional partners to scope programs, define critical paths to solving unstructured problems, and co-develop actionable recommendations. The ability to communicate and work collaboratively with a variety of teams and personalities is essential.

This is a fantastic opportunity to play a key role in shaping the design of how ServiceNow interacts with customers and enable our Planning to be grounded in the long-term growth strategy of the business. If you have a stellar background in consultancy and tech, a passion for change, and an ability to work effectively with a diverse and driven global team, then we’d love to hear from you.

In this role you will...

Lead global programs for ServiceNow; work cross-functionally to structure problems, and drive solutions and actionable recommendations
Develop program scope and objectives, actively manage roadblocks and risks, and deliver on business outcomes
Orchestrate program execution, coordinate resources and deliverables across multiple workstreams and manage cross functional stakeholders
Conduct discovery research, including stakeholder interviews and rigorous data analyses
Create presentations, playbooks, and other deliverables that summarize key findings, recommendations, and go-forward strategy
Provide regular updates on the program to senior management stakeholders
Ensure the voice of the customer and the field is reflected in how we evolve the GTM across our business
Develop trust with stakeholders while helping navigate complexities

We are looking for...

8+ years in similar positions at XaaS/SaaS technology company / top-tier strategy consulting firm, with clear ownership of strategic programs and outcomes
Proven track record of leading complex GTM programs or implementing global sales strategies
Demonstrated track record as a strategic thinker – able to work in the details and grasp the ‘big picture’
Excellent communication skills, ability to communicate effectively and collaborate cross functionally
Highly analytical and intellectually curious about data analysis, trends, and insight generation
Proficient in Excel to conduct analyses; strong analytical and problem-solving skills
Energetic self-starter with a proven track record for getting things done in a high-growth environment
Focused on results, and able to identify the few key things that matter and drive action to see improvements
High levels of EQ, and ability to energise, excite and motivate others
Collaborative and keen to partner with a broad and diverse set of global stakeholders

For positions in this location, we offer a base pay of $116,600 - $203,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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