The Post-Sales organization of Dynatrace, is seeking a go-to-market (GTM) Program Manager role reports to the Sr Director of Strategy and manages strategic programs in support of GTM activities.
This role is primarily responsible for aligning with organization wide, cross functional goals and initiatives, identify opportunities to support these goals, and to program manage such initiatives across the global Post-Sales organization.
Consultation with Strategic Programs – Consult with global, strategic programs regarding business goals and objectives, align post-sales objectives with the strategic goals and identify opportunities for Post-Sales to contribute to, and support the goals.
Program Manage Strategic Initiatives – Coordinate and track customer feedback programs, and cross-functional activities related to strategic post-sale initiatives. Drive the continuous progress and communication required to meet program objectives, and report to senior leadership regarding status and progress.
Manage and Coordinate GTM Response– Establish and manage processes for intake of go-to-market requests to the post-sales organization, assess impact and prioritize in alignment with global GTM position. Coordinate responses, messaging and resulting actions taken by the cross-functional teams, and integrate with multiple programs including portfolio management, business operations and enablement.
GTM asset development and publication – Manage the sourcing of information and creation of Post-Sales supporting GTM assets and collateral including master content materials to support the Post-Sales portfolio, customer, partner and internal enablement programs.
Manage GTM communications – Develop and manage an ongoing communication strategy to track, analyze, and report on critical GTM portfolio updates and program KPIs to executives and key stakeholders.
5+ years experience in a customer facing services or customer success lead role
Bachelors degree in Software Engineering or Business related fields. Advanced qualification preferred.
Experience operating at strategic level, recommending impact focused changes and working independently to drive these changes
Strong collaboration skills and approaches to be able to drive change and operate cross-functionally
Experience developing enterprise level service solutions, sales assets and enablement
Ability to capture customer value outcomes into customer facing solutions
Must have strong program/project management skills and experience, preferably managing multiple concurrent programs
Must have excellent written, oral, presentation and communications skills
Must possess excellent organizational, problem-solving, and analytical skills with a keen attention to detail
Ability to work with minimal supervision, engaging peers, other departments and leadership to accomplish assigned goals, and effectively execute cross functional projects globally
Working experience with Dynatrace platform preferred
Background in Security related technology would be beneficial
*** some travel may be needed for team meetings, customer workshops and events***
