The Growth Sales Representative proactively reaches prospects who have indicated interest in ActiveCampaign. They aim to uncover needs with a discovery process, craft the perfect customer journey during an enablement call, and close the deal.
What your day could consist of:
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Proactive Outreach: Initiate contact with prospects, proactively engage in conversation to uncover user needs and pain points, and identify opportunities for providing assistance and value during the trial phase.
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Discovery Process: Conduct a thorough discovery process to understand the prospect’s requirements, uncover key pain points and challenges faced by the user, and gather insights to tailor solutions and recommendations effectively.
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Enablement Call Preparation: Prepare for enablement calls to craft a personalized customer journey, use gathered information to create a tailored plan for the user’s needs, develop a comprehensive understanding of how the product/service addresses the user’s challenges, and optimize the trial experience for product adoption and conversion.
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Deal Closure: Utilize consultative sales tactics to close deals, understand and address customer needs and preferences, and navigate the sales process efficiently to meet individual and team goals
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Sales Partnership: Collaborate with the sales team to provide the necessary information, assist in the pursuit and closure of deals requiring a more robust commercial process or technical expertise.
What is needed:
- Fluent English speaking, reading comprehension, and writing skills required, Spanish desired
- A Bachelor’s degree in a relevant field (Business, Marketing, Communications) is preferred, not required
- 1-3 year(s) experience in a customer-facing role (Sales / Success experience preferred as the role involves managing a pipeline and multiple inbound channels)
- Experience using Customer Relationship Management (CRM) systems and other sales automation tools
- Familiarity with SaaS/Martech industry, understanding of key trends, and knowledge of competitive landscape (Preferred)
- Strong written and verbal communication skills
- Ability to adapt to evolving commercial strategies, changing market conditions, and dynamic/varied prospect needs
- Proven ability to address challenges, objections, and obstacles
- Commitment to achieving results and a history of taking initiative to drive success
- Understanding/experience in adopting a customer-centric mindset, focusing on customer needs and providing tailored solutions
- Willingness to continuously learn and stay updated on industry trends, commercial methodologies, and product knowledge
- Strong time management skills
- Experience using technology and software tools, as the role involves showcasing the product and using internal systems
