Role Title: Growth Marketing Manager - Onboarding & Retention
Location: London, Hybrid
Employment Type: Full Time
The Growth and Retention Marketing team at Gousto is responsible for maximizing customer lifetime value by driving frequency and retention across the entire customer lifecycle. We leverage a variety of channels, including email, text, push notifications, direct mail, paid media, and digital product initiatives, to create impactful changes in customer value.
This role will own and manage one of our most important customer journeys: the Onboarding and Early Life programmes (for customers who signed up less than three months ago). You’ll report to the Senior Growth Manager and collaborate closely with the Product, Acquisition and Creative teams to ensure we maximise retention for new customers and develop strategies to build long-term customer habits. Additionally, you’ll play a critical role in managing marketing communications and project delivery for key business propositions, such as price changes and new menu launches.
We’re seeking an experienced manager with strong commercial acumen, a bias toward action, and the ability to challenge the status quo. You’ll continuously evaluate new opportunities to drive growth and retention within the onboarding space while being instrumental in devising and executing strategic plans that enhance Gousto's growth trajectory and trading performance.
This is a great opportunity to own an impactful area within the business and drive meaningful growth within Gousto.
As a Growth Manager, your impact will be huge in driving the business forward.
CORE RESPONSIBILITIES:
Strategize and execute exciting and compelling communication A/B tests across a range of channels to drive growth and retention for early-life customers
Collaborate with Digital Product teams to implement new capabilities and improve the in-app customer experience
Be proactive in analysing data and test results, recommending improvements to optimize customer journeys based on insights
Own and manage the Onboarding and Early Life programme, working closely with the Senior Growth Manager to set the longer-term strategic direction for this area
Become an expert on our CRM platform (Braze), automating complex campaigns for email, content cards, in-app messages, and push notifications
Coordinate cross-functional teams to create and implement multi-channel marketing plans that effectively drive average orders per user and customer retention
Partner with Finance to optimize discount structures to maximise impact while adhering to payback periods
Align with the broader Growth Marketing team to maximise effectiveness across channels and ensure consistent messaging and strategy
Continually assess performance through proactive KPI setting and retrospective analysis, identifying future growth opportunities and areas for improvement
WHO YOU ARE
Significant and demonstrable marketing experience across multiple channels, with a depth of experience in CRM (preferably Braze).
Experience working in a fast-paced scale-up environment, with a clear bias toward action and the ability to deliver results at pace. Experience within a subscription business or e-commerce is a plus.
Strong commercial acumen, with a proven track record of challenging the status quo and driving impactful changes.
Confident in independent project managing end-to-end campaigns that require cross-functional input and execution.
Excellent analytical skills – ability to analyse and interpret results, continuously improving and leveraging insights for future activities.
Proficient in A/B testing and data analysis, using test outcomes to drive future strategies.
Strong written and verbal communication skills, with the ability to craft compelling messaging and influence senior stakeholders.
Good understanding of customer targeting and segmentation techniques.
Great attention to detail and a logical thinker, always looking for efficiencies and process improvements.
As part of the Growth team, you’ll report to the Senior Growth Manager, and you’ll work amongst an amazing team of 12.
Together, you’ll drive strong decision-making, build resilience, and scale growth at Gousto – while having fun along the way!
Benefits
Click here to see our company benefits!
Equal Opportunities
Whether it is creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto.
We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.
If you need reasonable adjustments at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you like what you’ve read about Gousto and want to find out more please click I’m interested below to apply!
