Growth - Customer Success Manager

About G2 - The Company

G2 is where you go for software. When you join us, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About G2 - Our People 

G2 was founded to create a place where people will love to work. We have big goals, and are grounded in our PEAK values—high performance and entrepreneurship, while also being authentic and kind. Employees are led by conscious leaders who are connected by shared commitments and 7 core leadership principles. We celebrate each other's successes, forgive mistakes, and support one another during challenging times. Together, we will grow and reach the top, while staying true to our values, ethics, and people.  

As we foster our high-performance and entrepreneurial culture, we strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

We support our employees by offering generous benefits, such as flexible work, ample parental leave. Click here to learn more about our benefits. 

About The Role

G2 is looking for a Growth - Customer Success Manager responsible for fostering relationships with customers post-sale. This person will be responsible for working with customers and caseloads. This is a great opportunity for someone interested in a career in customer success, customer support, or account management. The ideal candidate should be innovative, entrepreneurial and a quick learner.

We are expanding our success team so we can support our growing customer base! This role is being created due to the success and growth of this segment within G2. The individual in this role will have a front row view of what it is like to work in support, customer success, and relationship management, allowing this individual to map out their career as they see fit. This role is located in Bengaluru.

Who will love this job:

• A teammate: you contribute ideas to elevate your team and improve processes.
• A learner: willing to study the ins-and-outs of our product and martech at large; creative in solving problems for our customers; not afraid to make mistakes and eager to learn from them
• A teacher: you help customers navigate the product and inspire confidence. 
• A proud advocate: you represent the voice of our customers and demonstrate empathy, resourcefulness, and the ability to be solutions-focused.
• A helper: you are engaging, can smooth bumpy roads, and have a knack for building positive relationships.

In this role, you will:

• Consult with customers on best methods to take full advantage of G2’s products, including profile optimization, collecting customer reviews, and building user customer-driven content.
• Build relationships with customers via Zoom, Salesforce and email and work to keep them fully engaged throughout your interactions 
• Ask clear and concise follow-up questions to anticipate the customer’s concerns and needs as well as successfully help find a resolution for them, seeing those cases through to the finish line
• Work cross-functionally to resolve any account issues

Preferred Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

• You have 1+ years of experience in customer success, customer support, or customer service in a SaaS company.
• You have superior relationship-building skills.
• You have exceptional written and verbal communication skills with a high level of professionalism.
• You can maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture.
• Making customers happy excites you.
• You are willing to work in shifts.

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.