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Ground Transport Assistant - Sport Travel (Fixed Term)

Gloucester, United Kingdom

Ground Transport Assistant 

Mike Burton - Destination Sport Group

This is a hybrid role based in our Gloucester office, you must live within a commutable distance.

Fixed Term Contract - commencing 1st January 2025 concluding 30th September 2025

As part of Destination Sport Group (“DSG”), Mike Burton create and deliver major brand, customer and revenue focused ticketing and travel programmes around the globe, working in direct partnership with organisations that include the British & Irish Lions and England Rugby. https://mikeburton.com/

We’re preparing for a busy 2025, so we're looking for a Ground Transport Assistant to join our existing team on a fixed term basis to work predominantly on arrangements for the 2025 British & Irish Lions Tour to Australia. This role will focus on assisting the wider Ground Transport team with vehicle scheduling, passenger manifest production, supplier management and ultimately ensuring smooth delivery of all Ground Transportation services.


This is a fixed term contract commencing 01 January 2025 and concluding 30 September 2025. As part of the role, it’s likely we’ll need you to travel to Australia to assist with operational delivery (approximately 4 weeks in duration, in July/August 2025).


No two days are the same in this exciting role but on a typical day you will:


  • Assist with all ‘supporter tour’ ground transportation (coach, van, car) services as required for events and projects operated by the company.
  • Assist the team in schedule management and updating client bookings with journey details within our reservations platform (Tourplan)
  • Produce manifests to support operational delivery
  • Liaise with other members of the team and suppliers to help promptly address and answer queries from our customers to ensure we deliver exceptional customer experience
  • Liaise daily with suppliers and internal teams
  • Research and understand the destination we are operating in to be best placed to answer questions from internal teams
  • Proactively find solutions to potential logistical issues
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