Governance and Service Management Senior Consultant

Itecor is an international boutique IT consulting company headquartered in Switzerland. Our experts all rise to the challenge of working on digital projects for our prestigious clients from various fields, including technology, banking and finance, consumer goods, the public sector, and education. Thanks to our communities of practice, we provide them with the support they need to become the best in their field. Close to our clients, delivering high-value services, embodying applied innovation and empowering people: this is the core of who we are. If it is important to you to work in a place with strong values of respect, quality, and service with a human-centric approach and social responsibility, we would love to hear from you: join our community of learning, daring and inspiration.

To reinforce our team of experts in Service Management in Lausanne, we are hiring a

Governance and Service Management Senior Consultant

If you are passionate about Governance and Service Management, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for! You will be part of the Governance and Service Management Team and be involved in challenging projects.

As a Governance & Service Management professional, you will work closely with our expert teams and our clients to develop and implement robust governance frameworks and service management strategies that align with their business objectives. You will have the opportunity to shape the future of service delivery, streamline processes, and enhance customer satisfaction.

Your Role:

• Collaborate with clients to assess their current governance and service management practices
• Design and develop governance frameworks and service management strategies that meet industry best practices
• Design service management processes (incident, request, problem, change management...)
• Design and implement service catalog and CMDB practices
• Implement and monitor service level agreements (SLAs) to ensure compliance and performance
• Identify and evaluate risks and develop mitigation plans
• Facilitate the resolution of service-related issues and incidents
• Engage and collaborate with stakeholders at all levels of the organization
• Stay up-to-date with industry trends and emerging technologies in governance and service management

Your skills:

• Proven experience in governance and service management, preferably in a consulting or IT service provider environment
• Knowledge of industry frameworks and best practices, such as ITIL, COBIT, or ISO 20000
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Professional certifications in IT service management
• Bachelor's degree in Information Technology or a related field
• Experience with Servicenow Platform (or another ITSM platform) highly desirable

what we offer :

• Be a part of a multinational and diverse company with offices in Switzerland, France, Macedonia, Mexico and Spain
• Benefit from our knowledge management with a wide range of expertise and guidance
• Grow both personally and professionally
• Enjoy a friendly and supportive work environment with regular fun, internal team events
• Dare to be yourself, show personal commitment and responsibility, get mutual respect, openness and lifelong memories.

itecor, trusted advisor for your digital transformation

Itecor is an independent and solid company that developed in accordance with its human and societal values since its creation in 1992. Today Itecor International SA employs more than 200 employees in 8 different offices worldwide (Vevey, Geneva, Zurich, Paris, Barcelona, Skopje, Mexico, Durango), and offers services based on the three pillars of Governance & Service Management, Digital Solutions and Quality Assurance. Local and cross-cutting teams of experts build sustainable human and business relationships with their clients. Welcome to today’s world.

We look forward to your application.

Please be informed that only selected candidates will receive a response. We thank you for your understanding.