At Devoteam we are looking for a system administrator focused on Google Workspace, to work remotely.
Are you a real troubleshooter and love helping others? Are you curious about how it is to work with Google and their products? In this case please keep reading as we are looking for a talented person to join our team in Madrid as a Google Workspace Administrator.
Your main responsibility will be to provide outstanding technical support for the most prestigious Google Workspace customers. This support will be mainly focused on troubleshooting Google Workspace related topics and customer environment.
The right person for this role will have to be able to follow a logical troubleshooting path, to navigate through ambiguous problems and to collect relevant information in order to provide an outstanding solution for Google Workspace clients.
Minimum requirements:
High level of English and Spanish, as we work in both languages.
Basic understanding of web protocols (HTTP, DNS, SSL/TLS, etc) and networking standards
Ability to read and understand packet and application layer captures
Ability to research using internal knowledge bases and public facing documentation (official Google docs, StackOverflow, Google Groups...)
Basic coding abilities
Ability to read and understand the code and to write code samples to reproduce customer issues (ideally in Java or Python)
Understanding of DNS: Common record types, protocols used, recursive domain name resolution. Migrate to Google Workspace
Desirable skills:
Knowledge of the OSI stack
Understanding of SSO including the ability to identify Service Provider and Identity Provider
Familiarity with modern API technologies (OAuth, RESTful APIs, gRPC)
Knowledge of Linux system administration
Windows system administration knowledge
